Uhaul, phoned and left a message for me stating that I would receive 1 free day picking up on Saturday instead of the Sunday pick up that was booked. Uhaul, was very fair and accommodating to offer that free day. But, when I phoned the host at the pick up location to confirm location and time. Don, the Uhaul host at Five Star Transport was very rude and told me that "he has been working with Uhaul for a very long time and there are NO free days with Uhaul". I told him I was going to call directly to my contact at Uhaul for confirmation of the message left for me. Don, phoned me back again stating that he spoke to the district supervisor and "I can either pick up on Sunday or he will release the booked vehicle and there will be no free day". After speaking to my contact at Uhaul scheduling in Edmonton. It was confirmed that it was approved for me to pick up on Saturday, as Don did not notify Uhaul that he can also provided services on a Sunday. When I went to pick up my 10ft truck I was happy to see that there was no interaction with Don other than over the phone. Don, took his time assisting me with the process of checking out the truck from his property. Asking questions of who was calling, all my details, whistled over the phone while he took his time getting to his computer, asked questions that were already in my reservation. I would say I was highly disappointed by the service Don provided and his representation of UHaul. I was completely satisfied with working with the scheduling team in Edmonton and the lady that made the original booking with me. Very much professionals to deal with and worked hard for customer satisfaction.
Lisa B
Five Star Transport
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in St Albert, AB T8T1R8
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Customer Reviews
- 4.5 Average Customer Rating
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Dons customer service was great, quick response times and sine instructions.
Tyler ZDon was great and even checked in with us to make sure we were on schedule to return the truck.
WADE BCommunicate properly with the right details This guys charged me 3 days use for 1.5 days I picked it up at 9 am on Friday and it was back before 9 pm on Saturday He’s a thief and ignorant to boot He asked me approximately what time I thought I could be done ona full day rental I said maybe 4pm he clocked me on the contract for 4 pm same day not the next day and then charged me a second day and into a third day because it was past 4 pm the next day so he took a full day rental and dropped it into a seven hr period for Friday Strike one Then charged me a second day from 4 pm the same Friday I picked it up until 4 pm the next day Saturday Which is fine but my second day should’ve started 24 hrs past the pick up NOT AT 4 pm the same friggjn day He’s a criminal and the company allowing him To do this and not reimburse me is ludicrous Don’t rent from the guy with a farm yard just outside St.albert I hope Uhaul strips his privileges away
Christopher HGreat communication. Simple but effective.
Richard W