The representative that I dealt with was great it was the U-Haul policy. I booked a truck for certain date and wanted a certain location. I am dealing with my senior mothers death cleaning out her house so I am stressed and U-Haul and its policy almost pushed me over the edge and made a horrible situation worse. I wanted to pick truck up in Barrhead and it was to be a 10 foot. Well week before I was to move the pick up location was changed. I had to drive to the middle of no where to get this vehicle it was time wasted and gas and miles on the rental. Plus the stress of the changes even though I booked the truck 3 weeks in advance. While I was getting this vehicle in the MIDDLE OF NO WHERE, I did not feel that safe there. When I went to get the truck there was another customer who was crying because of the run a round she was getting. I will NEVER rent from U-Haul again and will tell EVERYONE who will listen about the poor customer service I received. I did get a break from Don but it was not enough to compensate but he did all he could. I am still dealing with the grief of lossing my mom I did not need this on top of everything
Delores B
Five Star Transport
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in St Albert, AB T8T1R8
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Great service and fast response.
Firas KThere was no one at the drop off. It was all done with a virtual desk.
Dominic HLocation is a virtual office. The van was not swept out prior to the rental and engine light was on. Fast check in. Friendly staff on phone.
Yagveen DA little out of the way, but Don was most accommodating!
Ken G