Owner was rude and kept insisting he was right about everything. When I booked, I booked for self check in and pick up for 7:30am, but his yard is locked until 9am and said that I shouldn't have been able to book it and it was located on the website. Tried to show him it was not mentioned anywhere, as well as ask why the Uhaul site would allow me to book there. He was rude about it and made it seem like he was doing me a favour by letting me into the yard to get my truck. He persisted on the gas tank being at the level it should be at on the contract and it was well below by a quarter tank. I took pictures and exchanged these with him and he argued that it was exactly where it should be. I have used Uhaul for years and this is the first time I have ever dealth with such unprofessionalism and blatant rudeness! I would like to request his partnership with your company be revoked!!!!!
Jazmine R
Five Star Transport
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in St Albert, AB T8T1R8
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Don was great to deal with. Very friendly and answered all questions.
Dryden RA good place to rent remotely...everything went smoothly from start to finish.
Daryl KWas a great experience. Don was great deal with
Christine CThe pick up was further away than we expected (not in Edmonton) and we were booked for Sunday pickup and he was closed Sundays so we had to rearrange our Saturday to accommodate. But he was very nice to deal with generally.
Erin L