This is a virtual location I just dropped off the truck and trailer. Took some pictures left the key in a lock box. Was actually pretty smooth.
Kevin R
Five Star Transport
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in St Albert, AB T8T1R8
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Customer Reviews
- 4.5 Average Customer Rating
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The location operator had additional requirements after I followed the app instructions for dropping off the truck. It seems strange to me that there were two requirements. He didn't ask for anything I hadn't already provided through the app. Why doesn't he have access to the app info I provided? After I dropped off the truck, I contacted Chat support to ask questions about my receipt. They assured me it was correct but didn't answer my question. I wanted to know if my contract charges would have been different if I had selected a different drop off location in my area. It wasn't presented as a variable in the order setup. If drop off charges are variable by location there should be full visibility to the customer do they can make an informed choice.
Michael TUhaul, phoned and left a message for me stating that I would receive 1 free day picking up on Saturday instead of the Sunday pick up that was booked. Uhaul, was very fair and accommodating to offer that free day. But, when I phoned the host at the pick up location to confirm location and time. Don, the Uhaul host at Five Star Transport was very rude and told me that "he has been working with Uhaul for a very long time and there are NO free days with Uhaul". I told him I was going to call directly to my contact at Uhaul for confirmation of the message left for me. Don, phoned me back again stating that he spoke to the district supervisor and "I can either pick up on Sunday or he will release the booked vehicle and there will be no free day". After speaking to my contact at Uhaul scheduling in Edmonton. It was confirmed that it was approved for me to pick up on Saturday, as Don did not notify Uhaul that he can also provided services on a Sunday. When I went to pick up my 10ft truck I was happy to see that there was no interaction with Don other than over the phone. Don, took his time assisting me with the process of checking out the truck from his property. Asking questions of who was calling, all my details, whistled over the phone while he took his time getting to his computer, asked questions that were already in my reservation. I would say I was highly disappointed by the service Don provided and his representation of UHaul. I was completely satisfied with working with the scheduling team in Edmonton and the lady that made the original booking with me. Very much professionals to deal with and worked hard for customer satisfaction.
Lisa BDons customer service was great, quick response times and sine instructions.
Tyler ZDon was great and even checked in with us to make sure we were on schedule to return the truck.
WADE B