After receiving confirmation the day before the rental we understood that it would be an automated pick up using the app. Upon arriving at the location and going through the process, the app indicated there was no equipment assigned to the reservation and to call a specific #. After waiting on hold for a considerable length of time, the agent (who was very efficient) was able to sort things out and get us a code to access the key. However, the equipment that was supposed to be included with the rental (furniture pads and dolly) were not in the truck. After another wait, we were told to go to a different location to pick them up. As we had people lined up to help with the move, we couldn't take any more time and had were unable to take the time to do that. When we received the final invoice, we were charged for these items and had to make another phone call to finally get a confirmation that we would receive a credit. All in all, it was not a good experience.
PATRICK L
Migson Public Storage Eastchester Ave
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in St. Catharines, ON L2M6S4
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Had nothing but issues with u-haul in general. And using the 24/7 check in was horrible.
Donna NDave was amazing, this guy knows what true customer service is, I am extremely please with the service he provided, would highly remember this location. 👍🏽👍🏽 Thanks Dave!
MARLON PExcellent service, easy process. Would definitely go again and recommend to a friend. The lady I delt with was very nice and great to deal with!
Mark KVery friendly and easy experience thank you
Joseph L