To improve for the next customer, have the employees more trained on self pick up and report the damages of the trucks to uhaul. We had a delay with the self pick up because our information wasn’t showing up for the employee at the convenience store after the app said I was ready to pick up the keys. He called a uhaul rep who walked him through. Once we got the keys we got into the truck and because it was raining, we turned on the wiper blades just to hear an awful screech and realized one of the wipers was completely missing. So we had to go back into the convenience store and the employee had to call uhaul again and sent someone on their day off to come and replace it. The store employee and uhaul employee were both prompt and helpful, even allowing us a few extra hours with the truck if needed because of the delay, but I very much regretted the hassle this caused everyone, especially the friends I had waiting for us for almost an hour at my house waiting to help me move and not knowing what was going on. The back of the truck was filthy but the uhaul employee rectified this by retrieving a broom from the convenience store and sweeping it. The truck was also unlocked upon arrival which we thought was weird, especially given the location of the store. I would still use uhaul but would never use self check-in again or use a non-uhaul location for pick up and drop off.
Natalie C
Variety Food Choice
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in St. Catharines, ON L2P2Y9
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Vendor was unhelpful, not friendly, interrupted me when talking or asking a question.
SUSAN SRepair and always check the real door/ trunk door mechanism
Olivier UEverything is perfect; keep it up
Olivier UVan was clean other than cup holders It should come with more than 3/8 of a tank of gas
Darryl P