I do not own a smart phone! Four hours before scheduled pickup my reservation was changed to a mobile pickup with the U-Haul App and without my consultation. Apparently, the location does not have counter service available, but this was not stated anywhere at the time of booking. Had I known this was the case I would never have booked here! It put me in a very difficult spot because at that time (4hrs before pickup) there were no similar trucks available at other locations. If available, I certainly would have cancelled at this location and gone elsewhere. Unfortunately, I had plans made for the truck that could not be altered. I then had to solicit the help of someone with a smart phone on very short notice and have them accompany me to collect the truck. Furthermore, I had to ask them to install the App and setup and account for me on their phone. The process of checking-out the truck then took about 20-30 minutes as we struggled through the App and the uploading of information and documentation. This was significantly more of a hassle than counter pickup has ever been for me in the past, and we then had to repeat the whole process for the return of the truck. If the customer has to do all of this his/herself there should be a discount in comparison to traditional counter pickup! The customer is doing all the work! Very disappointing, and two people were pulled into the process and wasted time -- a big inconvenience! That said, the truck was very clean and did work well. Thanks!
Brian K
Pit Crew Drive Thru
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in St. John's, NL A1A4Z9
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How U-Haul Reviews WorkThere was no dollie in the truck, that would of been nice to have.
Kelly SThe Van was clean, but only had a quarter tank of gas and it ran rough with poor acceleration and there is something wrong with the front end. possibly tie rods or ball joints. I was shocked to be charged $236.84 when the truck was supposed to to cost $30 per day and a dollar per Km (The truck was American so the Odometer was in miles.) We had the van for less than 3 hours and drove 28 miles. I put $20 gas in her to top up the tank to the same mark....$20 gas to drive 28 miles seems like the engine is poorly tuned and in bad condition.
Robert EI was directed to a location very far from where I requested and still got billed for that . Also the the location manger could give any information about the booking . I requested a dollie on booking but this was not provided . I didn’t enjoy my experience with them and it’s my first time
Bukunmi FWhen I picked the vehicle up there was less than half a tank of gas and I only drove for 9 miles and they charged me a $24 fill up fee. I would have filled up if I knew how much to fill given it wasn’t a half a tank when I took it.
alex S