When moving you want the whole situation to go as smoothly as possible. I had reserved a u-haul from this location roughly a week in advance. Of course you’d think if there was any issues with the items I reserved almost a week in advance I would have been contacted. That was not the case here. I showed up on time to pick up my items. I reserved the 10 foot truck and a dolly. However I was told by the lady working that she had one dolly but I couldn’t have it. She had to keep it for other uses. This was a HUGE inconvenience for me when I found this out. The lady then had to call someone to help her refund the money I had already paid to get my items then she wasn’t even able to print out my receipt showing the refund. The u haul itself ran good but seemed to reak of cat urine making the long drive we had almost unbearable. Overall just not a good experience and was a huge inconvenience for me on such a stressful day. Communication on the company’s end would also go a long way.
Abigail M
Randys Small Engine Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Stephenville, TX 76401
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Great to work with.
DONALD KFriendly!
JUDD GVery Friendly and helpful !!!
ROBERT GPlease service and check the vehicles. The truck had NO DASH LIGHTING therefore could not see the gauges. Fortunately the truck DID HAVE headlights and tail lights and brake lights but NO signal lights or AC. Half way through our trip we hit a bump in the road and all dashing lighting and AC came on. Not what I paid for.
Darlean C