Very easy to drop off after hours. Very helpful on the phone and gave specific details so I was sure what to do. Would recommend.
Marc A
Blue Mountain Group Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sterling, VA 20166
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Customer Reviews
- 3.5 Average Customer Rating
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This dropoff was a tough experience. 1. There were no personnel on site. 2. They did not answer either of the listed phone numbers on the website or the office door. 3. The site is a junkyard with damaged cars, scrap parts with minimal room to drive through let alone with a trailer. 4. The path that you are suppose to drive is unpaved, full of mud potholes, and large rocks and trash. I would not be surprised if my tires picked up a nail or spike. 5. Once calling uhaul assistance, I was connected to a staff member for the site who was very unhelpful. Their directions on where to leave the trailer did not make sense (there was not enough room for the 12x6 trailer) and it was clear that "leave it on the end of the row on the right" even though the row as full was not possible. 6. Since no one was onsite, there was no help to position, unhook, and unhitch the trailer by myself.
BENJAMIN GLot was dark very little light I have to go back to the computer to see the hours of operation. I wouldn’t have chose them if they weren’t open the hours I needed them to be which I thought they should’ve been.
RICKY BThe U-Haul rental agent, Noman, was very helpful, courteous and professional! I recommend him to everyone needing rental services! Thank you !!!
THEODORE RThe rear door got stuck open the first time I opened it. I had to drive with rear door open. Dangerous! The sales person was very nice and efficient but the truck needs an overhaul.
GORDON C