When attempting to pick up at the location, no one was present at the office, and I had to walk around the property to find some people performing maintenance to get assistance. It turns out the person who was to help me with the car check out was just sitting inside his personal car out in front and I asked if he knew of who was to help me with picking up a U-hall. I did not authorize coverage to be safe move when I made the purchase online. I have my own insurance. And the hours of operation did not match what was advertised of closing at 8pm. I did return the vehicle approximately 7:30pm.
Tiana Y
Blue Mountain Group Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sterling, VA 20166
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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* the UHaul trucks are parked haphazardly in an apparent junkyard. It does not feel like a safe area to be. * the office was locked when I came to return my truck, and no one picked up when I called.
CURTIS JGood team
MARY VWalked through an ice covered parking lot to access office. Truck had no ability to turn climate control to defrost, washer fluid was frozen and headlights only worked on high beam setting. Made for a terrifying return ride in the dark in a snowstorm. Also had marijuana residue/ash in the drivers side door compartment near door handle. The person working the counter was great at pickup!
JOSEPH VThe app said 29$ per day I just used the equipment for 2 hours and it’s cost me almost 100$ dollar Then it’s take away another 68$ dollar from my bank account in total was like 166$ dollars
Carlos A