Pickup location: Amazing service. Didn’t give 5 stars for difficulty contacting by phone. However when I did contact they went over & above to address my problem. I would definitely use them again.
Michael M
Blue Mountain Group Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sterling, VA 20166
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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easy drop off.
ANDRE Agood service
Anthony MThis location has trucks but absolutely no supplies. I signed up for supplies using the U-Haul phone app and was charged for hand truck they didn't have. I had to call them back when I realized I was charged and they did process a refund promptly. Given it was $12, I wonder how many others don't check their charges closely and don't get refunds. Maybe it's on me; but they did not provide a written receipt since I used the phone app. For the supplies I needed, they sent me to another location that was "my other location". I got there to find out they have no relation to each other. I had to go through a painful process to get supplies to use one way to NY. The people at that location on the other side of Sterling on Ox Road were totally incompetent. I will say the truck itself had good features. Was able to hook up cell phone via Bluetooth to be able to play our own music. Truck handled well and we had no issues.
MARTIN JThe signage is only visible from one direction, should add a sign that is visible from the other direction (which is the direction you need to use to access the facility).
LAWRENCE Z