There is no cell phone data coverage at the location. Perhaps Wi-Fi could help customers check out after hours more efficiently.
Michael B.
Hide It Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Steubenville, OH 43952
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Thank you for making the move a pleasurable experience by providing trouble free equipment. The people at the Steubenville location are great to deal with.
Joe B.Nothing The customer service person was courteous and very helpful. I reserved on line and when I arrived no hassle getting or returning the trailer.
Roger C.Staff is always polite. Chrissy and Roger helped Me out so much with my move
Michelle C.The 24/7 pick-up...Does not work at this location. The pin is locat d behind the building, over a hill in the woods. When I called support the first time, she literally told me to go to the 📍. I told her where it was. She said I can see that and if you want this to work, I needed to go to the pin. I told her that was not an option and then we were disconnected. I called back and talked to Kimberly. She was much nicer. She ran me through some troubleshooting. She came to the same conclusion that I needed to go to the pin but because it was raining, over the hill, and in the woods it was unsafe and that the only thing I could do was wait until the facility opened. So I have been there now since 6:30 in the morning and now I have to wait until 8:00 a.m. so I waited till 8:00 a.m. and the facility had opened. The young lady who attempted to take care of me struggled with the computer. It took her another 20 or 30 minutes to get me checked out. She was unable to print me a copy of the contract. At any rate, the vehicle was nice and clean and it will kept condition. I am just incredibly frustrated because I was where I was supposed to be when I was supposed to be there. It is not my fault the app and or setup of said app/pin wasn't correct. I had hired moving help and they were waiting at the location. She would not increase the duration of my rental, despite not being able to pick it up until several hours later. So, we rushed around like idiots and we're able to have the U-Haul back on time. Overall it was just an awful experience!
Ian T.