I got charged a cleaning fee and the truck was already dirty..and got charged twice for 6 gallons of fuel $55. Went from $40 to $285, total rip off
Kamau A
Black Butterfly Salon
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Stone Mountain, GA 30083
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Customer Reviews
- 3.0 Average Customer Rating
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Overall not a good experience. The lady that helped me didn’t have great customer service. She pretty much left me to figure thing's out on my own. Also when I went to drop the trunk back off the app was not working. I tried to get her to assist me and she wouldn’t open the door saying that “ we are closed”. But she was still in the salon. She just told me to drop the keys off in the drop box but it would have been nice for her to help with the process if she was still there. Also, there was not a dolly to rent nor did the trunk have a ramp which made the moving process longer. The trunk had no A/C. It was 95 degrees outside. Unacceptable! Overall, this was not a good experience and I will never rent from this location again.
Mykea MOrdered a utility dolly and after my card was processed she advised she took the dolly off because she doesn’t have one and advised I could go to any Uhaul location and rent one. I went to six and none was available. I only rented from this location because of the dolly. I had to rent one from a local Home Depot. The passengers side mirror kept falling causing it hard to use. Worse experience
Katheryne BThere was nobody at the place to even give me the code to get the key/ then the customer service lady when I had receive the code from her didn’t notate that she gave me a complimentary 24 hrs due to there mishap so now I have to wait 72 hrs just to get my money back. Really horrible service at this spot in the customer service line when I was calling to be able to get access to pick up the Uhaul truck!
Ryan SWorst truck I ever rented in life piece of crap
JOHN P