Have the trailer that the reservation was made for available. Passed two other locations to get the incorrect booking. Please have a Manager call me.
Derek D
Pioneer Gas Station
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Stouffville, ON L4A2G6
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Explain the gas requirements in Canadian
Pauline BI have no issue with this location. I have issue with U-Haul as an operation. I made this reservation online for a location close to me that had the hours I needed and, according to the app, had the trailer I wanted. U-Haul called me soon after to booking telling me that location never has that trailer (why did the app let me book it?) and I would have to change to a location whose hours don’t work for me. I asked about a third location that has workable hours and was told that location does not actually have the trailer size I needed. I had no choice but to use the location that closed too early for my needs. The day before I was to pick up the trailer U-Haul moved my reservation to the location that “never has the trailer I need” but has good hours but left the “adjusted times” from the the first change. When I returned the trailer I called to move my other registrations to this location and adjust the times back to times that actually work for me. I was told on that call that the trailer that U-Haul took my reservations for would not be available anywhere in my area any more and I would have to switch to a larger trailer. This experience has shown me that U-Haul cannot be relied upon to honour their commitments and, since my commitments rely on having the trailer, I cannot commit to anything. I have cancelled my other reservations. I needed this trailer 1 or 2 dozen times a year and expected that, if I made the reservations well in advance, the trailer would be there. Clearly that is not the case. I have made other arrangements so I will never have to worry about if U-Haul will deliver again.
I-Bruce FCheckoout attendant did not know the procedure very well and could not answer my questions. The app to upload the photos did not work
Paul PThe space available for hooking up the trailer was limited owing to Gas Station traffic. I had to navigate my car around a truck that was parked for filling gas, and it gave me some anxious moments. Staff was friendly.
Leo E