The return process was slow and time consuming
Sean B
Pioneer Gas Station
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Stouffville, ON L4A2G6
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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It would have been nice to have assistance outside with hook-up, check lights, etc. and with backing up to park upon return. Attendants were very busy both times with gas bar & Beer Store customers.
Steve OThe truck to is supposed to be booked 24 hours but they called me to bring it back after 6 hours saying that they have another reservation for the same truck
Tarek HHave more staff to deal with U-Haul due to gas station employee busy with lotto and other purchases. The trailer I rented needed lubricant in the trailer ball clasp mechanism, I could barely turn it to get it locked in place
Mark MThe trailer I had rented was not inspected upon return as there was dirt and grass clippings covering the floor of the trailer. The gas attendant brought out a broom and swept it and apologized. I usually rent from the Newmarket or Aurora locations which are actual U-Haul stores. I’ve never found the service at the other locations to be that great. As others say, it’s a gas station so when you go to return you have to wait in line and are bumped by those getting gas. Luckily the app worked and I was able to do the check-in myself. I went in just to let them know that I’ve dropped it off and checked in online and got a weak and nonchalant “ok”. I asked if he needed to see it and he said no. At least the online return system worked well.
MOHAMMED-REZA H