They don't help load the trailers so if you can't lift the whole trailer on your own as a very small woman I had to call friends to drive out if town for help because every other location has always been able to help load be trailer. Trailer was dirty outside and I had a hard time finding the license plate becuase there was mud all over it that I had to wipe it off to see it once I found it. Unhelpful staff who were confusing. Not recommended and will not go back to this location.
Amanda M
Trout Creek Centex
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Summerland, BC V0H1Z9
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Easy to deal with, attendants knew how to process.
HOLLY LThis trailer was filthy upon pick up and stunk like there was some kind of farm animal inside. It was nasty. I moved a couple items of furniture and swept when I was done. Whatever remnance of stink was left in there was from whoever rented it before me. The clerk was rude and gave me attitude for whatever reason, I was simply telling her I didn’t want content insurance and she snapped back telling me I told her I did. Not my best experience with U-Haul by a long shot. I’ll definitely go to another location next time. Wouldn’t let me pick the trailer up sooner than 10am although they are open earlier, and told me the latest I could drop it off was at 3pm if I wanted to talk to anyone, otherwise I’d have to do the drop off online. Not providing much customer service considering they are open late and open early.
Louise DThe gentleman, although very nice was alone while running a gas station (store) and dealing with U haul. He was untrained and we were held up for 45 minutes while we waited for him to get instructions over the phone. It was like we just walked in and requested a rental. I had submyall the required paperwork previously. Also our location was changed last minute. Uhaul would give us NO commitment until hours before (with changes). The best part of Uhaul was Liam at Liw cost equipment rental in Tsawwassen, BC where we reached our destination. There is so much room for improvement.
KELLY DSimple drop off, not much to comment
Erik H