Moving Truck Rental in Summerland, BC at Trout Creek Centex
(U-Haul Neighborhood Dealer)

273 reviews

6011 Hwy 97   Summerland, BC V0H1Z9

(250) 494-4350

Hours

  • Mon-Fri: 8 am - 8 pm
  • Sat-Sun: 9 am - 3:30 pm

Services at this Location:

Contact Us

(250) 494-4350

6011 Hwy 97
Summerland, BC V0H1Z9

Services at this Location:

Hours

  • Mon-Fri: 8 am - 8 pm
  • Sat-Sun: 9 am - 3:30 pm
  • 24 hour customer return
Truck Rentals

One-Way and In-Town Local Rentals in Summerland, BC V0H1Z9

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Customer Reviews

Average Customer Rating

273 reviews

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Rating:
4.0

Make sure you check in prior to ensure documents are current.

Perry L. 
Rating:
3.0

i would sooner pick up the unit with a full tank of gas instead of only half. that way you can be sure that you replace the gas that has been used.and to me that makes more sense.any other time i have rented a unit thats how it was done.

david T. 
Rating:
1.0

Train employees at this location customer service and to clean the trucks. We have rented twice from this location and both times trucks were filthy. 1st time there was not enough gas to even start the truck. Employees make customers head to back lot and take pictures of gas gauge and milage then have to run back into store to show the picture then back out to the lot to pick up the truck. Seems like making the customer do their work for them. And i know they don't clean the trucks at all. When we showed her a picture of the filthy state she just said yah ok. Not happy with this location at all

Jennifer O. 
Rating:
3.0

I got "next available" from a location, less than ideal. Cost more than expected. Wanted smaller trailer.

Daniel B. 
Rating:
3.0

Make sure the reservation you make agrees withe printed rental agreement . It was 24 hrs out and I was charged an extra $75 for an extra day. Was credited back when I called them ,but had I not caught it I would have been out that cash.

David G. 
Rating:
3.0

No service at all, I will not be back

Andrew L. 
Rating:
5.0

This was such a great experience. The guys were superb. Great customer service, polite, gave great info, quick and efficient. Thanks for making my move that much better!!

Retha M. 
Rating:
5.0

Only the vehicle was dirty. Dog hair and smelly but u haul guy was great 👍 and the representative on the phone

Stephanie G. 
Rating:
4.0

When I picked up the truck the seats were ripped The wing mirror was lose there was a few other things but apart from that the service was great

Raymond I. 
Rating:
3.0

Even though i check-in online, the pick-up process took 15 minutes. Trailer needed sweeping.

Dean H. 
Rating:
3.0

I came to this location as the location I had reserved a trailer at did not have one.

Terry H. 
Rating:
2.0

The only reason I would recommend it is because it is the only location in Summerland, BC. I reserved a 15' truck for my move and the truck in the size I requested was not available. They did not have blankets or dollies available, so I had to use whatever was in the truck. They were able to provide me a truck, but it was significantly larger than what I needed. They gave me a 26' truck which was the only available truck. Fortunately they were able to accommodate by giving me the price I was originally quoted. The 26' truck was difficult to maneuver , which is why I requested a 15' truck. I would highly recommend for the location to follow up with trucks that are not returned on time as it impacted the move significantly.

Deanne N. 
Rating:
2.0

Have a a representative that is more interested in dealing with a customer.

GARRY R. 
Rating:
1.0

This is the second time dropping off to the location ,, NEVER AGAIN ! this guy is a crook and slime bucket to the 10 th degree First time would not even check me back in Second time was even more frustrating not only with him ,, when we called for assistance to your help line they were USELESS just adding to the frustration NO HELP AT ALL ZERO ! sorry haul ,, no more business from us and definitely won't be recommending it . IF ASKED U CAN GUESS HOW WE WILL COMMENT ABOUT UHAUL POOR POOR POOR !

Robert G. 
Rating:
1.0

The fuel return line from the engine to gas tank was disconnected. I discovered this after driving from the depot to my house, where the moving helpers noticed that gasoline was spilling dramatically from the hole in the gas tank all over the road and my driveway when I backed in. This depot has the least helpful people ever. I have twice ordered trucks to pick up from this location and they have NEVER had any of the supplies we ordered. Both times, we have to drive an hour and a half round trip to the nearest real U-Haul location to get the ropes and blankets and stuff. The staff at the depot didn't care one bit. It is a shady business too. It's a gas station as well as a U-Haul depot, so I suspect they drain the tanks themselves because the tanks are always almost empty, forcing customers to fill up at the gas station. Please investigate them and consider not using them. They make U-Haul look really bad.

Jeremy D. 
Rating:
3.0

We ordered 2 dollies and only got 1. The back of the truck was covered in gravel...not just a few rocks but enough to make me wonder if the guy who rented before us was hauling gravel. It was rather pathetic AND my wife had to search for the one dollie she did find looking from truck to truck.

DAN B. 
Rating:
1.0

I was told to go find my own dolly by looking through the other trucks, and when I turned around the service attendant was already walking back to the store. I looked through all of the remaining trucks but couldn't find the dolly I had needed. The back of the truck had bits of garbage left from the last user. He also entered the wrong city for my drop off (even though I made my own reservation online). I was also asked to sign a copy of a contract before it was emailed to me to read.

Katelyn S. 
Rating:
3.0

The only problem with picking up the truck in Summerland was that I had reserved a truck in Kelowna, and was then phoned the day before and told no trucks were available, and would have to go to Summerland or Penticton. Not very good, U-Haul. A “reservation” should count for something.

ROBIN M. 
Rating:
1.0

I apologize for this being long-winded. We were supposed to pick up our truck in Kelowna (booked about a week in advanced). The day before we were supposed to pick it up, they called and said our truck was only available for pickup in Summerland (45 minutes away). We were supposed to get a confirmation email with the new location details but never did, so I had to call back and get it over the phone. I had already done the online check-in days in advanced, however I was asked almost every question again, in person. The guy helping us, didn't even show us where the truck was, or do a walk-through with us. He gave me the keys and said "I think it's out back somewhere, go find it, make sure it starts and take a pic of the fuel and milage". After all that, he tried emailing me the invoice but again, it wasn't working. I gave him two other emails and it still didn't work. Then he printed it up for me instead, but the charges were cut off of the page. I just ended up taking a picture of the screen. THEN he informed me that the two dollies and blankets I had ordered, were not at that location and I had to go to Westbank to pick them up. THEN as I was driving down the highway, I noticed it smelled like weed. That's when I noticed half a joint, sitting where the odometer is. (Good thing I didn't get pulled over for something). Upon closer inspection, there were old snacks sitting up on the dash and greasy finger-prints on the stereo buttons. This is unacceptable during the best of times, but right now, during the Covid 19 pandemic, this is ridiculously negligent. There was obvious zero effort put into cleaning/disinfection between customers. On the upside, the fellow who helped us when we dropped it off in Victoria was very friendly and pleasant to deal with. I never really make complaints unless its something really bad. Overall, I am extremely disappointed with the service we recieved.

PATRICK L. 
Rating:
3.0

Checkin was more of an inconvenience and annoyance to the employee than anything. Didn't show me the truck or anything just took payment and pointed me out back. Truck wasn't swept out very well with used wipes in the cab. Furniture pads unavailable (third time this has happened with uhaul rental).

Jonathan W. 
Rating:
5.0

Keep an auto transport trailer permanently at this location.

Darone D. 
Rating:
5.0

Trailer painful to hitch up

Gary R. 
Rating:
2.0

The equipment that I booked on-line was not in the truck - which then made me late into Vernon as I had to stop in Westbank - I was very impressed with the Westbank site. The equipment was put in my vehicle very quickly and that was very much appreciated.

Lois B. 
Rating:
3.0

Truck was very dirty and needed an alignment. Employee was friendly, quick and accommodating. Besides the messy/slightly under maintained truck it was a great experience. Would recommend.

Aaron S. 
Rating:
1.0

np help from staff. doors to trailer frozen, not ready to rent, no supplies avvailable, trailer no in open had to move other trailers my my self. worst retal possible.

Brent B. 
No reviews have been submitted for this location.

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