There was no communication before arrival that no one will be present at the site. No instructions or directions were provided prior to the rental start time.
Niani C
Perfect Timing Towing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Los Angeles, CA 90043
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Verified Customer Reviews
Every review is tied to a real U-Haul reservation or contract.
How U-Haul Reviews WorkCustomer service was A-1
Gregory NDarnell was super helpful and available for anything we needed!
Tristina KI was incorrectly charged and brought everything to their attention was told I was being refunded and still haven’t been refunded.
Trina WApril went above and beyond to help us with our last-minute U-Haul rental. When we arrived, we learned that my Cash App card wasn’t accepted and that using another card would require an additional hold—money I needed for my storage rental. April kindly worked with me and allowed me to rent the U-Haul with cash without the extra fee. Then, due to unforeseen circumstances, my storage booking was delayed until the following day after we had already picked up the U-Haul. April was incredibly understanding and accommodating. She allowed us to keep the truck overnight without charging any additional rental fees. We only had to pay for the original rental, mileage, and the gas we used. The customer service we received was exceptional. I will definitely use this location again if I need another U-Haul, and I highly recommend them. Thank you, April, for making a stressful situation so much easier!
Lisa M