I was given a filthy van with significant damage on the passenger side that was not indicated on the app pictures. Worst of all I was given an unsafe vehicle with no working drivers side brake light or signal light This establishment is very sketchy and questionable
Jullianna C.
Jay Ess Tiles And Stones Ltd
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Surrey, BC V3W3G1
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Customer Reviews
- 3.0 Average Customer Rating
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It was really difficult to locate the key of the u haul van. There was no one on the location to hand over the key and self check out didn't mentioned the location of key, which usually was very clear in my previous u haul rentals. Wasted half an hour and I missed my door pick up appointment. Cargo and seating place was very dirty and I did all the cleaning myself before handing over the van back. I talked to customer service and sent pictures to u haul representative. If the u haul vehicle is returned dirty, then the company charges $25 and now I did the cleaning, will I be given $25 for that.
kanwar B.Its only 30$ but i picked up the vehicle empty amd returned it on 1/8 of a tank. But i was billed 30 for gas
Gary R.This location is very greedy. I fill up the gas tank over still they charge me $5 extra.it is not big. Amount but still its not fair.
jugraj S.I received all agreements and registration after I finished my trip on i haul truck . Second there was no one to help me on uhaul parking location. Third i filled gas upto one quarter as it was before I started driving uhaul Fourth I only driven uhaul for 25 km but i was charged for 50 km Fifth i also charged for fuel level which I also filled to one quarter. I have all the pic of fuel gauge before and after. Please help me because i was chargen 103$ and it was just 55 $ on time of booking.
Kamaljeet S.