On the day of pick up I was sent a text message advising me that the rental location selected was changed . Went to pick up rental and no one was there. Called phone number and no answer left a message . Called customer service to advise that no one was at the location and no answer on phone number provided and was on hold for 20 minutes. Location owner finally called back after 20 minutes to advise they would be there in 15 minutes. Customer service finally answered and when asked why my location was changed in the first place I was told due to previous reservations of other customers. Why no one told me that when I made the reservation is beyond me. Meanwhile I’m paying my helpers for time wasted. Very disappointed in this whole experience!
Stanley N
Budget Boosted Enterprises
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Syracuse, NY 13205
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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No need for improvement great customer service. every employee was amazing. 5 star for all of them.
FREIDE PExcellent services! No complaints. Thank you so much! Happy Holidays! Blessings!
MADELINE B