We did not receive platform dollies / furniture dollies. The haul representative was nonexistent. We additionally did not know we needed to download the app in order to receive the the keys. When I called that location / Nedrow NY to confirm the pickup the representative didn’t say make you download the app to receive the keys. Luckily there was a nice bystander there to help us with app downloads. The Nedrow NY location shouldn’t be a representation of the U-Haul organization. Very haphazardly run location.
Ralph D
Budget Boosted Enterprises
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Syracuse, NY 13205
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
On the day of pick up I was sent a text message advising me that the rental location selected was changed . Went to pick up rental and no one was there. Called phone number and no answer left a message . Called customer service to advise that no one was at the location and no answer on phone number provided and was on hold for 20 minutes. Location owner finally called back after 20 minutes to advise they would be there in 15 minutes. Customer service finally answered and when asked why my location was changed in the first place I was told due to previous reservations of other customers. Why no one told me that when I made the reservation is beyond me. Meanwhile I’m paying my helpers for time wasted. Very disappointed in this whole experience!
Stanley NNo need for improvement great customer service. every employee was amazing. 5 star for all of them.
FREIDE PExcellent services! No complaints. Thank you so much! Happy Holidays! Blessings!
MADELINE B