The hours need to be updated. I did not want to do the virtual pick up so I picked a time that the store was supposed to be open. It was not, which lead to a delay in picking up the rental.Janay D.
Moving Truck Rental in Tacoma, WA at Trudie's Treasure Hutz
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Tacoma, WA 98408
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Not very friendly and sketchy that I wasn't given a receipt at check out. It was emailed to me after...NADIA DELORISE C.
Trudie was a pleasure to work with. She has great customer service and really shows she cares about helping people.Matthew A.
The equipment requested was not in truck.Kimberly B.
The woman here was very mellow and understanding that I was late getting the van to her. She called to check in on the "missing" equipment dollies which led a discovery that I had been wrongly charged for them by the man at the pickup location.Laurence L.
Have reserved truck ready. I would not recommend U haul to anyoneWILLIAM W.
Didn't do inspection of vehicle. Van was dirty inside. Didn't verify mileage with me and overcharged me on mileage. I went to furniture store on 6th Ave in Tacoma and charged 55 miles. Will never use this location again.Laura K.
Rented for 2 hours. Payed 35 bucks but 100 was held in my acct. I never received the 65 dollars back after returning the truck. So I payed 100 dollars for a 2 hour rental.David C.
Uhaul is a nothing but con-artists that I will never do any sort of business with!!! Computer system is flawed and trying to charge me double of what is owed. Never again!!!Brandon B.
Fast and friendly! Great service.Mitchell R.
It was perfect. Great help. Pleasant employee.Darrelyn W.
There was an issue when I did the online process. It did not work properly, and dd not take me to where I could get the key and not wait in line. This caused a delay in my rental because I had to wait in line for 30 min.Kris C.
Super helpful and nice person doing the rental. No improvement needed.SUSAN RIDER HALL H.
Love it. They were awesome.chris F.
She was very rude my whole experience with uhaul was bad they lied about 24 hour storage it closes earlier than any other storage and the reason why I chose you U-Haul is because it is 24 hours and it goes with my work schedule but it was never24 hours except the 1st month i was there the lady that rented me the U-Haul was very rude and that's why she was doing me a favor when she didn't do me a favor she said she gave me an extra 2 hours when she did not and then charge me for 2 days U-Haul it was the worst experience I've ever had and I do not recommend it to anybody elseMatija P.
She was perfect! Excellent customer serviceTANYA MARIE H.
Only recommendation is better signage. Was hard to see office. Other than that perfect. Beautiful woman. Very polite and professionalAdam Y.
No one was available to help and when we called U Haul it took forever to get someone on the line and then we were transferred and put on hold two more times. Also, we paid extra for a dolly and didn't get it. This review is more for U Haul and less for Trudy's as I had zero interaction with the store itself.Tamara B.
Not very happy that we did not receive our refund of $38 from our $100 deposit. Will not rent from this location ever againChristopher S.
Customer service was horrible did not give information correct was to busy trying to help others while doing our transaction. Will not ever go backROSA ISELA G.
Lady who works there was very helpful!Stone R.
Communication and charges were not great.Jamal M.
Great customer service. Exceptionally FriendlyAlexander S.
Did not like not having someone available at the location. Specifically, I had problems returning the truck online because it would not accept the odometer and when I called Uhaul 800 number I was told it was a known issue (after being put on hold and disconnected and calling Uhaul back). Very frustrating...it's a known issue!!. Now I am being charged additional rental fees because the system doesn't think I returned the truck and it shows that I returned the truck with 1/4 tank of fuel and I made sure it was at 3/8 tank, the exact amount in the truck when I took it out. I also selected a furniture dolly for my rental and there was not one provided in the truck. I just called the location and now I have to call Uhaul to fix this all. I already had to call Uhaul on Monday because the business was closed and I wanted to be sure there was a record of me having the return issues.Patricia G.