Honor rate when your company’s representative cancels the original reservation due to another customer not returning the truck on time.
Antonio W
Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tallahassee, FL 32304
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Customer Reviews
- 2.5 Average Customer Rating
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Turned the truck in early. Picked up on Thursday, July 23, 2026 and dropped off the truck on July 25, 2026 late in the evening and put the keys in the box provided for after hours drop off. Then received an email from the drop off place on 2752 W Pensacola Street this week attaching a receipt for an extra 5 days totaling $290.00 which had been charged to our credit card. Had to go to the place where we picked up the truck on 3802 Ogeechee Road in Savannah, Ga and they checked and gave us a refund for the $290.00. These girls at Ogeechee Road were very professional and helpful, but whoever is responsible for the drop off place on 2752 W Pensacola Street in Tallahassee evidently did not pick up the keys from the drop box for 5 days after we returned the truck and evidently do not know what they are doing. This is ridiculous for them to think they would get away with charging us an extra 5 days when the truck was turned in early. This needs to be looked into with their way of doing business.
Kendall ATrain the people at that location better because their information is not correct and now I’m going there another headache on top of everything I’m going through personally. I’m being charged for three days and I only rented for a day.
Cameo CI booked online at the big U-Haul store in Tallahassee. I received a call and was told I had to go to the gas station to get a truck due to the Tennessee St location not having the equipment I needed. After picking up the truck on Pensacola St I was told i had to go to the Tennessee St location because they didn’t carry covers of furniture Dollie’s. I didnt appreciate the run around I got. The Tennessee St store had tons of everything I needed.
Michael TWe’re charged for gas, when we returned truck with quarter tank full, the same as we picked it up with.
Jessica F