I was 2 hours late for pickup. My mistake of adding pickup time online. When arrived found sign on door be back at 1:15pm (assuming lunch). Went ahead amd hooked up checked in online and waited. Woman arrived at 1:00pm asking who I was then telling me I'm not supposed to hook up and how late I was. Also that 2 other people wanted to rent the same dolly in the last 2 hours? When you reserve online with credit card you're paying if you show up or not. Followed woman inside and verified information then she took pictures of the dolly hooked up correctly and I left. Whole experience was unpleasant and not professional at all. Do not recommend renting from this location.
Kevin B
Frank Nix Flooring
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Taylorsville, KY 40071
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Customer Reviews
- 4.5 Average Customer Rating
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David BGlenda at Frank Nix flooring where I got the van was excellent to work with. She is great!
Tom SLocation was closed so no interaction with staff.
Russ WScam scam scam trying to charge peoples cards after they drop off the truck exactly the way you picked it up wow !
Bobby H