Personnel feel that there is absolutely no training by management. This needs to improve.
Jack Thiboutot
Pioneer Gas
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Thamesford, ON N0M2M0
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Warn or remind people to have the U-Haul app loaded before dropping off the truck. My phone RAN OUT of charge at the drop off. The staff at the drop off location charged my phone to 15% and I was able to do the drop off and have 3% remaining. BIG THANKS to the drop off location.
Dan StephensonI have rented a dew trucks in the last few years from U Haul. Never had any problems with staff or equipment. I would however like to comment on the annoying means of doing an online booking. Adding the extras should be something customers choose to add not choose to remove as they are pre selected. Customers are asked the same questions multiple times. Just found it frustrating & time consuming in my opinion. The store clerk did mention several people make the same comments regarding the process.
Paul LightfootI got screwed out of the correct size needed for my move. Had to hire two other trucks. Had to do 4 loads. My furniture got soaking wet while travelling in the rain. Spoke with costumer services and they were very poor at their job. Couldn’t help in anyway. The kiosks to pick up I haul the person did not know how to do her job. The manager was very inconsiderate and rude when speaking with uhaul. Over all terrible experience.
Andrea LoganFirst thing is train the poor staff at the pickup location. It took 40 minutes to check out the truck. It was booked online the night before. Not the staffs fault. Clearly a training issue. Secondly, I had the truck for less than two hours. I drove it approximately 40km. I was charged $145.00 which seems a bit exorbitant considering your starting price of $29. If these numbers are legit then you need to be more up front about your pricing. Thirdly, I sent a communication to you regarding this and have heard nothing in return. Makes one think you don’t care about your customers.
Renee Morrow