Very good service. Convenient location. Open on Saturday. Returns outside business hours.
Jonathan E.
The Spot
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Thomasville, GA 31792
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Customer Reviews
- 4.0 Average Customer Rating
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Truck was on empty. Not clean. Windshield dirty and cargo area trashy. I had to repair mirrors that were so loose they would not set. Passenger door warning light came on and door was hard to close securely. The female attendant had a very stern an unpleasant reaction to my pointing this out and even though there was another truck on the lot refused to switch it out and claimed the other truck was reserved. Fortunately the equipment made the trip and I returned it in much better condition than I received. The “couldn't care less†and just short of hostile attitude is why I will never go back. I had to have the truck or I would have walked away on the spot. I doubt there will be many “next†customers at this location but improvement would not be difficult.
James F.Make the key drop box more obvious.
Charles M.Over charged!! Receipts from uhaul did. Not match charges. Location blamed Uhaul, Uhaul told me to dispute with my bank! Never had a problem with Uhaul until now. Very disappointed in the location and Uhaul!!! $400 for a 2 day $19.95 a day rental. Will never do business with either again!
cindy B.We reserved our U-haul a few days in advance. We chose to pick up our U-Haul after hours on Wed, 8/2, at 6 pm using the mobile pickup. When we got to the place, we could not pick it up through the app or online when we signed in and did not know why, so we called U-haul several times and finally got through to an agent who saw our reservation but stated that the pickup location did not confirm it. The U-Haul agent finally confirmed our reservation, and we got the code to the key box. We reserved the Uhaul for 48 hours. The contract stated pick up Wed, 8/2 at six and drop off by Friday, 8/4 at 6. We got off work, drove to the drop-off location on Friday, and arrived at 5:55 pm, before 6 pm. We were charged almost 300 the next day, well over the amount we were told. When we called U-Haul, we were told we were being charged for three days. The agent placed me on hold and called The Spot and was told by them that when they left at 5:30 pm, the U-haul was not there (our contract clearly stated 6 pm) and they would not issue a refund. We now have a dispute and are having the most difficult time trying to get someone to reach out to us. I called in today, 8/10/23, and was told that District Manager or Regional Manager, Mr. Williams put in notes that he tried to reach me, and she confirmed my number, but there was no voicemail set up. I haven't had any missed calls, and my voicemail is set up. I asked for his number and email. When calling in this morning, a lady answered and stated she would try to reach him by 3:00 this afternoon, I called back, and she just said, "No, we couldn't reach him." I have emailed, and no response. I would not recommend using the mobile pickup to anyone. They may have issues of being overcharged with no help getting a resolution.
Michael J.