Just keep doing what you do. No complaints from me.
STEPHEN G
Thornton Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Thornton, CO 80241
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
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Right when I got there, my phone died! I asked people at the counter if I could maybe just charge my phone for a few minutes so I could get directions. The guy opened a drawer that had lots of different chargers & got one for me. He explained they were left there & he didn’t know if it would work. I appreciated this small act of kindness sooo much! I made sure I returned the charger so some other person could be helped!
Kim SOnce again the location was fine. My concern is more with the trucks. The trucks need cruse control and the seats should have some lumbar support.
Miles WLet the customer know where the truck will be before hand if your customer is picking up before business hours and going through the app. I was supposed to pick my rental up on 10/15/25 at 7:30 am and because the truck wasn't in the right side lot like the app said it was supposed to be at and it taking me having to call the corporate number and the district manager getting involved letting me know due to the size of the truck I rented it would be parked on the street, by time all that happened the app kicked me out and I was no longer able to get the lockbox code, because it said active and the truck was dispatched, the district manager had to provide me with the code. I wasn't able to get into the truck until an hour later (8:30 am) and I was still fully charged for the rental of the truck which is NOT RIGHT. I hired movers to be at my house at 8 am and I didn't get there until close to 9 am because of all the issues I had getting the truck. So I had to pay for the movers to sit at my house waiting for me to get there. I lost a lot of money because of that because the hour I lost, I had to extend the time. At this point I would not recommend U haul to anyone.
Tara GThis location is BY FAR the best location in the Thornton/Northglenn area to rent from - the location itself is clean, safe and well-lit - and the staff are all super-friendly and helpful. The trucks are always clean and seem newer/better condition than the south Thornton locations.
PAUL J