Everything went smoothly and the store clerk that helped us was pleasant and knowledgeable. He was quick and efficient!!
Kurt S
Tolland Citgo
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tolland, CT 06084
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I was very unimpressed with my experience at this location. I normally use the U-Haul facility on Oakland Street in Manchester, CT, and have always had a positive experience there. This time I decided to try the Citgo in Tolland since it was closer, but I regretted the decision. I had to wait about 30 minutes before even receiving the keys because only one person was working. When I finally got the keys and went to the truck, I realized they were for the wrong vehicle. I had to go back inside, wait again, and then wait longer while the employee switched the trucks around and moved the equipment. My reservation was for 8:00am, but I didn’t actually leave until almost 9:00am. Once I was on the road, I noticed a giant crack in the windshield, and the alignment was so far off that the truck felt unsafe to drive. I didn’t have time to return and wait for yet another truck, so I had to make do. On top of that, the back of the truck was filthy; it looked like it had never been cleaned. To be clear, this isn’t a complaint against the gentleman working. He seemed to be doing his best, but he was alone, clearly without enough support or training. The real issue is the poor condition and lack of maintenance of the trucks at this location. I will not be returning to the Tolland Citgo for rentals and will continue going to the U-Haul facility in Manchester, where the trucks are properly maintained and the service is reliable.
CARLY MAC did not work
PABLO MTruck was ready for me when I arrived and it was easy to drop off. Thank you.
RALPH SEasy truck pick up. friendly service. Clean truck.
Marta M