Took over an hour to pick up truck process was very difficult, to many steps needs to be easier no one was there at the location to help and this was only at 4 pm on a FridayJoseph L.
The Storage Mall Toms River LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Toms River, NJ 08753
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- 1.0 Average Customer Rating
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The issue was the distance from the location of my loading. I originally scheduled s pickup less than a mile from our loading. I was rescheduled the night before the move to TomsRiver over 30 minutes from the original location . This added an hour to the process and to add to the injury when I dropped off I was charged for exceeding the mileage due to the change in location. I contacted the help line and was told to contact the scheduling team at 7 in the morning which was too late due to the movers arrival . Good equipment, staff in TR were good , the scheduling was terrible.ethan M.
I had no issues at all renting and the manager was great to deal with.Ellen S.
Lower your prices a flat rate would be great I was not happy about the mileage charge i think it would be much better if you charged by the day and didn't charge for mileage unless the customer went over 100 miles fe fueling is fine but the mileage rate is way overpricedSandra S.
Don't think it's fair to have to drive 40 minutes each way to pick up and drop off truck at 1,99 a mileMarisa P.