Absolutely terrible. I will never use Uhaul again. After seeing tons of locations with extremely negative reviews, I finally found a place that had a positive rating and then, after confirming the booking, I was called and told that I could only get my desired vehicle from one of the poorly rated locations. On the day of the pickup, the truck was missing the dollies and furniture pads that i paid for, and the store itself was closed with no one answering the phone. I had to wait on hold with uhaul for 30 minutes just to speak with someone to tell me "tough luck, we won't charge you for it" and then THEY STILL CHARGED ME FOR IT, even when I clicked "I wish to dispute a charge on this bill" or whatever it was, at the end of the rental. Good thing I didn't end up needing those dollies though! I would have been completely screwed if I actually needed the equipment that I booked. The entire experience was so frustrating that I didn't even bother trying to get my money back because time spent chasing this toxic company is time I could be spending doing anything else more worthwhile. This is the third of three times I've had a negative experience with uhaul and this one was by far the worst. Never again. If you're reading this review, save your time and sanity and use any other company.
Tyler S
Genesis Imports Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Toronto, ON M3J2V8
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Customer Reviews
- 3.0 Average Customer Rating
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The drop off process was straight forward and easy.
Isuru WVery difficult to find but once I did, they were very helpful and friendly. Dropping the vehicle off was the only good part of my experience.
ANNA VA bit hard to fin behind the industrial building.
Stephen H