On my drive into the city, I called the Sukhi Auto Repairs location to let them know I would be a bit late for pickup and they said that would be fine. Fifteen minutes later, I received a call from them saying that their truck broke down and I could pick one up at the Gerrard Street East location. This location is out of my way and added kilometres to my very long day. When I arrived, I realized that the person behind the desk is not a UHaul employee and could not assist me in any way. I spent over a hour in the office, on the phone trying to sort out the reservation while 5 (ex) friends waited in an alley to help me move. What seems like convenience (using the app and a lock on the truck to access the key) is actually very inconvenient. I would like to be reimbursed for the extra kilometres I drove to collect and return the truck. Grievously disgruntled here.
Felicia M
Migson Public Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
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Customer Reviews
- 3.0 Average Customer Rating
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I was helped by an employee to navigate the online checkout system
Holly QWe were required to do a self check-in using the app at this location (which I will avoid in future). The app was not working and the location employee could not help. We called customer service and was finally able to book the truck. Then the lock on the truck would not open. We had to find pliers to get the lock to release. The app should be easier to use with bigger and colour coded buttons (e.g. the green button was NOT the button to press to book the truck).
Bill KIt was very confusing to pick up the truck. There were no clear signs showing where to park or who would assist me. It seems the only way to access the truck is through the phone system, but the location listing makes it look like you can walk in. Please improve the signage and make it clear that pickup is only through the phone. Also, the truck was very dirty and in poor condition, and the equipment I reserved was not available
JAFET RWe clicked selected the available “Counter Pickup” option when making our booking, only to discover that this location does not offer counter pickup. So you have to download a UHaul App on the spot and re-input every little detail you’ve already done. Then, the app was not working properly and would not let us have the code for our truck, so we then had to call customer service. Altogether, a formerly easy process took about an hour and wasted tons of time while we stood out in the cold trying to figure out the malfunctioning UHaul application.
Mario D