Moving Truck Rental in Toronto, ON at The Box Shoppe
(U-Haul Neighborhood Dealer)

717 reviews

1301 Gerrard St E   Toronto, ON M4L1Y8

(416) 264-6662

Location Hours

  • Mon-Sat: 9:30 am - 5 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(416) 264-6662

1301 Gerrard St E
Toronto, ON M4L1Y8

Services at this Location:

Location Hours

  • Mon-Sat: 9:30 am - 5 pm
  • Sun: 10 am - 2 pm
  • 24 hour customer return
Truck Rentals

One-Way and In-Town Local Rentals in Toronto, ON M4L1Y8

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Customer Reviews

Average Customer Rating

717 reviews

Let us know what you think.
Your valuable feedback will help us serve you better.

Write a review
Rating:
4.0

The self check-in process was a little bizarre. Many people seemed to be having issues with it and the online chat situation wasn't that helpful. Not the locations fault at all. Seemed there were more issues on the tech side of things which cut into customers rental time. Overall good experience though

Dallas N. 
Rating:
1.0

This location is the worst I have ever interacted with

Kuthan O. 
Rating:
3.0

The staff are friendly and efficient and I will go back again so no suggestions for improvement.

David A. 
Rating:
2.0

Double booked two trucks Trucks were not accessible after rebooking for some people Only one staff to handle 5-10 people in line

Andy S. 
Rating:
1.0

Stop forcing people to use an app that doesn't work to check in for a rental

Mujahid H. 
Rating:
3.0

My two furniture dollies and extra day offered to me were forgotten about or not available and I was not informed when I called the location to confirm.

Jared S. 
Rating:
3.0

Location was fine, howerver the app / web check in still has problems. I have never once been able to use it without needing to speak with an agent, or someone on site. Not the location's fault, but Uhaul needs to fix it.

KHALEEL M. 
Rating:
5.0

Make the app more user friendly. I couldn't share my location when dropping off. Maybe you did it on purpose to get the 20$ convenience fee. Does not surprise me. I was satisfied overall anyway. Cheers

JASSEN P. 
Rating:
2.0

i had to walk down the street to a different lot to pick up the truck which was not an issue. When i got in the truck the fuel was not at the amount specified in the contract so I took a picture. I drove 8 miles and put $15 of fuel in. When i returned the truck it had more fuel than i had left with but was still charged for fuel. Not impressed.

Stephen G. 
Rating:
5.0

Varinder was amazing and helpful .

LEKHDIR S. 
Rating:
3.0

I was incorrectly charged for gas after I dropped the vehicle off. I dropped the vehicle off with the exact amount of gas that I was supposed. The attendant must have LIED. I dropped. It of with over 5/8 of a tank and they said it was only 1/2. I want the $27.12 charge reversed immediately

John O. 
Rating:
1.0

These people did not even say anything to me and charged me out the ass for fees that i do not want to pay.Hello I requested drop off prior to 5pm. I was never told I had to Pay additional day of $40! For a few hours late, we were stuck in the protest as you seen on the news there was over 100,000 dump trucks going 30km on the highway. As well no where on my contracts says I am to pay $4.5 per litre!! Thats outrageous. Can you please get back to me so we can figure out what to do?

MATHEWVERNON T. 
Rating:
1.0

No blankets provided yet I cannot get a refund on my order. Lock box was jammed and couldn't open to retrieve key. Overall terrible experience.

Alexander W. 
Rating:
3.0

When I went to pick up my reserved truck it was not available (not retuned by previous customer) and had to drive over 30 km to get one that was available before driving another 30 to the houses I was moving out of/into, and same at EOD to return. We lost half the day. It would have been great if uhaul flagged this an hour before the reservation to reduce all the back and forth.

Caroline S. 
Rating:
3.0

It is unbelievable that once you finish the return process of the vehicle and keys customer service does not help. I accidentally locked my keys in the van and I was told because I returned everything I was on my own and would have to get a locksmith. Most likely will not be using this company in future endeavors.

Robin F. 
Rating:
1.0

I WAS TOLD BY THE RENTAL AGENT I COULD KEEP THE RENTAL TRAILER FOR MOTE TIME THAN THE ORIGINAL CONTRACT , THEN RECEIVED A CALL FROM HEAD OFFICE THAT IT WAS DUE BACK THE NEXT DAY. NEVER AGAIN

stephen H. 
Rating:
1.0

They didn't have the pick up truck available so I had to take another truck. The truck was dirty and had food in it. I was promised a discount but I was charged more then they told me. Overall a terrible experience and will never reccomend u-haul again.

Nicholas C. 
Rating:
4.0

Excellent customer service

Steven F. 
Rating:
4.0

The trailer lights were faulty and I lost running lights during my rental. There was no damage caused during my use of the trailer. I had to purchase a magnetic trailer light set to acccomodate. I left a voicemail at the Uhaul location to discuss reimbursement but I have never heard back about this. I have rented here before and the experience is good overall.

STEPHANIEC V. 
Rating:
1.0

Don't charge for extra gas. I left the tank filled EXACTLY how I got it.

Colin H. 
Rating:
4.0

I got the truck and the damage to the roof, front fender and broken side mirror were not noted down. The app froze/timed out while I was trying to do the truck pickup process so all damage I noted, the odometer and gas level were unable to be input. Then the tires weren't properly inflated so the “low tire pressure” light was on and I had to fill the tires with air shortly after renting. I expected a better maintained truck. Though I called customer service line and the lady (Colleen) that helped me was very friendly and gave great service - kudos to her.

Erin L. 
Rating:
2.0

Our reservation was supposed to be mobile phone 24/7 pick up but when we arrived it wasn't workint, so we called and they said we would just have to wait until they opened

Diana A. 
Rating:
1.0

Staff were not present at pick up, called the number on thier door multiple times and waited for 20 minutes without answer. When they eventually came, rude. Trailer to pick up keys was sketchy.

Mallory W. 
Rating:
3.0

Make sure vehicle is cleaned and necessary vehicle warnings are taken care of. The vehicle we picked up was dirty and dusty and the left rear tire was low, which was also indicated on the dashboard.

Graham H. 
Rating:
2.0

The reservation I created for accessories (aside my truck rental) was not honoured. The trollies were not there when I arrived, nor were they produced and have yet to be reimbursed. The truck provided was blocked in. When I returned to the desk to get assistance the primary tenant was good to respond, but sent a young man to move the car that was blocking me in who did not respond to me in any capacity making me feel like a nuisance, actively ignoring me as I thanked him for his help.

Kaylan S. 
No reviews have been submitted for this location.

Back
To Top