I returned the car - proven fact - within 5 hours and was charged for a two day rental -- I returned the vehicle to the location (Basso Lounge - 302 Queen St. E) with fuel for the 23 km I used same day after 5 days. I called, spoke and informed the owner who was not present at that location at the time of me returning. He told me to drop the keys and leave the vehicle. Then I got a call 48 hours later from UHAUL where the car is. I informed them of the facts and got a bill send that us $135 plus. Makes no sense. Very disappointed and will go to Basso Lounge tomorrow to claim a refund!
AXEL B
Basso Lounge
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Toronto, ON M5A1S8
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I have been overcharged
Tarushpreet SWrong car, overcharged, they didn’t have dollies
emile bBooked a appliance dolly, got only one furniture dolly. Still charged for appliance dolly. Also, I was charged for coverage after denied to take it.
MOHAMMAD MVehicle was not cleaned, I removed the garbage from the cab of the truck. Vehicle was at 3/4 of a tank, why not have the customer return the vehicle full? The return location I had indicated on the initial order was changed without my knowledge. Nothing was explained with regards to the operation of the vehicle nor was I asked to accompany the employee for an inspection of the vehicle. They should have asked me to accompany them for an inspection of the vehicle prior my receiving the vehicle keys.
Norman A