Can’t say enough good things about this U-Haul location at Basso Lounge on Queen St. Moving is always chaotic, and despite my best intentions, I somehow still underestimate the curveballs and time it takes to get your life from point A to point B. This move was no exception, but Samuel at Basso Lounge was incredibly accommodating when I needed to extend my rental not once, but twice. He made what could have been a stressful situation really easy to deal with. Great customer service, friendly staff, and a smooth experience overall. I will absolutely be a repeat customer for as long as I am living downtown Toronto.
Kendra J
Basso Lounge
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Toronto, ON M5A1S8
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Unfortunately, I reserved a truck drop-off in Etobicoke over 15 days in advance, but at pickup I was told I had to return it to the same location. This caused extra mileage and additional travel costs, which I find unfair since I planned to drop it off near my home.
FABIO TSamuel was an absolute legend. I don't think I've ever had such an easy, straightforward, and pleasant customer service experience. This was definitely my best Uhaul expedition to date and I can't recommend it enough. Will definitely be coming here going forward.
MIAN HThe location was very busy and I offered the gas receipt but we got sidetracked. Everything worked out great.
GLEN WNot a very nice looking location but convenient for being able to book close to where I needed a truck.
CONOR M