Worst seevice everWail A.
Bomiri Valley Intl Inc
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Toronto, ON M5A2E7
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- 2.5 Average Customer Rating
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Very upset with the experience from start to finish. IF anyone actually reads this, I would like to be contacted asap at (416) 356-7454Steven G.
I didn't receive one piece of equipment that I ordered and paid to use.Bronwyn K.
That was the worst customer service experience I had in my life. I got there 9am expecting to have someone there to advise me and help me with my truck once I called the place ahead twice during to week to make sure someone would be there. I had to call to a phone number written on a piece of paper at the store door which was closed. This guy tells me â€œsomeone will be there to give you the keysâ€, he comes over around 9:35, he asks my name and if the truck was booked previously. He only took my name and didnt even check my ID. When we got to the truck he started throwing beer cans and chocolate packages on the floor trying to clean the truck up. After all of that he told me the truck was out of gas. We had to move to a second truck, when I got there, the gas was almost hitting the empty level (even though my receipt says it was at 1/4). This person told me â€œdon't buy gas, we are going to give you free gasâ€. When I was about to drive away, I saw a parking ticket at the wind shield so I had to call this guy again while he walks away and give him the ticket. I checked the UNLOCKED back of the truck to see if everything I ordered was there and it was COMPLETLY EMPTY. So I asked him for the box dolly, the furniture dolly and the pack of 12 sheets to cover my furniture and he told me they didnt have any. He said: â€œsorry, its not my fault, they are not gonna charge you.â€ Please notice that not having ANYTHING to help me with my moving made all parts of it really hard specially when you count on having the right equipment that you ordered and paid for it. Finally me and my friend took the truck and proceeded to a gas station to put $20 worth of fuel because we didn't want to risk it and we were already late since my elevator was booked for 10am. The process involving the truck return was simply: â€œThrowing the keys through a cardboard wall with a hole punched and with a sign written in pencil saying â€œkey dropâ€â€ Please note that anyone could easily reach for all the keys that were there!! It was a cardboard with a hole! I got charged for the full amount even though I didn't get all the tools I needed, got my truck 45 minutes late and had to put extra $20 of gas in. I hope someone will read this and take care of this place. Thats really bad. I would never recommend this place to anyoneâ€¦Daniel R.
We waited for almost an hour for a rep to show up and give us the keys. This location was not equipÃ© for mobile pickup no lock box. A rep from another location showed up, told me he doesn't work there but was there to help. He was rude and unprofessional. Kept telling me to wait in my car. The Truck was covered in ice and needed to be defrosted for an additional 20 minutes, running the engine with the heater on. The cargo door would not open due to the ice and required allot of work to get open. Truck smelled like smoke and had a lighter left behind in the cab. Cargo bay was dirty. At the end after returning I was also overcharged. My total charge at return was 49$ but my credit card was charged 67$ for some reason. I will be disputing the credit card charges.Aden B.