Since my move was from Renssaler to Albany and I had to take a $25 uber ride just to get to this completely obscure out of the way location Iâ€™m frankly rather irritated with Uhaul. The operator of the location had a what I can only describe as an indifferent bordering negative attitude toward my customer service experience let alone Uhaul. The truck was $155 when I thought it was $85. There is also the dolly $7 and furniture pads $10 but with tax is far away from $155. Whatâ€™s with the fees ? Environmental fee? For what? Nickel and diming and misrepresented cost is poor customer service and may prompt my reporting this further. I also find it ridiculous that you blatantly advertise local moves for $19.99?! Explain that one. The moving help showed up and immediately bailed on me and the only other help I had. Total bullshit. I cancelled them through the online portal and expect a full refund! As far as the uber ride and extra fees good customer service would be to provide concessions for this extreme inconvenience on an already stressful day.
Moving Truck Rental in Troy, NY at Sycaway Creamery Inc
Moving to or from Troy, NY 12180? Get FREE truck rental rate quotes at Sycaway Creamery Inc.
Get FREE moving truck, pickup truck and cargo van rental quotes at Sycaway Creamery Inc
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Troy, NY.
Cargo vans and pickup truck rentals in Troy, NY
U-Haul cargo van rentals and pickup trucks in Troy, NY are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Troy, NY 12180. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
The woman did not check me out in a timely matter and seemed confused with the software. I believe they do not do the uHaul fulltime as it was another company where the office was located. It was very frustrating as I had a schedule to keep and the delay in checking out and getting the vehicle caused a backup in my day.
Drop-off was convenient and effortless.
I have no suggestions. Janis took great care of me. I would suggest this uhaul location to anyone.
We arrived early and a worker texted the owner who came over right away. The U-Haul truck was clean and ready for use. We were in the truck and on the road before our original appointment time!
They were very rude and ignorant I would never go back to this location again
Check all tires for safe tread
Have a sign at the main street (Hoosick Rd or Lord Ave) indicating location.
Great service, exactly as described. Couldn't be smoother transaction.
Nice helpfull people.
The whole experience was negative. The 5 x 8 trailer I went it was supposed to be picked up at the menands location. I got a text saying it was in half moon which didnâ€™t work for me. They then arranged for a larger trailer at the Troy location. Got there- no one was there. When the woman arrived she didnâ€™t know how to hook it up. The costs were significantly different than I agreed to so I will be taking that up with either haul or my credit card company. Hope I donâ€™t need to use U-haul again. The invoice mess was not because of Sycaway.
Mark was very accommodating
Drop off signage would be helpful.
Friendly and helpful staff, quick processing, fair pricing.
Need better customer service and hospitality. They were very rude and rushed us to rent the truck like they really needed to make money and were just plain rude.
Improve the sign in software
I wanted to pick up in colonie went their and they would not help at all went on Tue for Fri pick up The whole system sucks !!!!!!!!!!!!!!
Truck required, "Oil change soon. Truck seat was very wet Truck stunk of manure Rear of truck was wet There was water in the cup holders The truck had obviously been hosed down on the inside. The next morning the inside of the windshield was covered with fog. As you check your records you will find I have been a very good customer for truck and trailer rental. I expect you will be crediting my account with a full refund. Thank you for the opportunity to explain the problem (s) . Bruce A King
Very disappointed in the service that I received at this company. The truck had a lot of problem and they knew it did and still rented it to me, I will never rent from them again.
Tracie was detailed oriented and personable. When the order changed, the whole staff treated it as if it was no big deal and had humor
Communicate with correct information. Learn the system and become Customer Friendly. Invest in a better computer system and upgrade your internet! Help your clients to understand the online process if you INSIST they use that because your internet is so SLOW. Educate yourselves on how U-Haul works. We will not use this location again and will be referring everyone to the Campbell Avenue location. Thank you.
Be friendly. Be organized. Know how to use the computer. Know how to provide a printed copy of the contract. Know that we had an appointment at 9. Be ready for us. Very poor service
I Just recommended them to a fellow soldier, so get a 26' over there ASAP :-) I appreciate the early open hours very much!!
nothing - super customer service - convenient to bus line if necessary
Self dispatch was not available, but self return worked fine.