We looked at the website and google and it said the business was opened until 8 p.m. We arrived 2 days early to drop off the truck and around 6:15 p.m. and the business was closed. We tried to call several times and no message machine or forwarding calls. We parked the truck and trailer over to the side but close to the building. Did not leave the key because we are new to the area and did not see a drop box to leave it in. We live 2 miles from the company and my husband was on his way to drop off the keys before 8 a.m. when the business was to open. On his way, there the owner of the business called and started yelling at him about where he parked the truck. He said he would be there in less than 2 minutes. Owner still was ranting when my husband dropped off the key. NO customers were around and it looked like the business had just opened. We were trying to be considerate to drop of the key before the business became active hence driving that way when receiving the call. We brought an extra trailer to this facility because U-haul asked us to do so.We were actually doing the owner a favor. We also will be dropping off over 4 more trucks in the next year but we may need to find a different U-Haul location a little further away to drop the truck off at. I hate to move back to an area my husband and I grew up in and currently have family in and know this is the service we received. It especially looks bad to greet a new resident to the area with anger and ranting. Maybe the owner was having a bad day but to a new customer his actions were horrible.
david F
Xtreme Equipment Sales And Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fyffe, AL 35971
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- 4.0 Average Customer Rating
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Nobody was there to complete the rental transaction. Waited 30 + minutes and ended up calling for help at U-Haul Huntsville. I had to connect the trailer myself and make all safety checks. Not reliable place if business.
THOMAS HThe young lady, Katie, was friendly and very helpful. Very polite and courteous. Explained every step of my rental and return process. She was very knowledgeable. Because of her experience that location will always get my business
ANTHONY MIt was closed.
EULA EPlease make sure ALL lights are working. One Reverse light and a parking light were out on the Uhaul we rented. Other than that, it was clean and maintained.
HEATHER L