The App would not geo-locate. I made CERTAIN that I had enabled this for the APP. I called customer service and initially they assumed I was dumb and did not know how so enable location sharing, but once I proved I knew what I was talking about, she asked if I had Android or IOS and I have Android. SO then she told me to use the website and it did ultimately work...but boy was that a pain...making my drop off a lot longer than planned.
Glen Schmidt
Lees Feed
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Tulsa, OK 74108
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Customer Reviews
- 4.0 Average Customer Rating
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The U-haul app is extremely laggy, unresponsive, and required me to start over multiple times within each process from reserving, pickup and returning the equipment due to timeouts, errors or just plain unresponsiveness. Other than that the rental was good.
Howard KeeferI reserved to pick up in Pryor as I was moving from adair ok, to broken arrow ok. I went to pick up at 5pm the night I was moving and they said they didn't have a reservation for the 20 foot truck and the closest place with a 15 foot truck was either Muskogee or Tulsa. I had to go to Tulsa and pay 20$ more for a smallwe truck which also put twice the miles on the truck and I had to pay an overage because it was 91 miles and i was only covered for 48 which would have been fine had they had the one i reserved in pryor. I would have never went over. I was also told to fill the truck up when I teturn it and I did even though I only got it at under half the tank. So I spent $75 on gas when I should only put like $30 in plus $45ish for extra milage and $20 more for the smaller truck. I am not happy at all. It's so expensive to move already so these extra things really bit us in the butt.
Gabrielle HunterExcellent customer service.
valorey tottenvery helpful!
Tammy Dobbs