I did not catch his name but the man at the front was so kind. Notably: 1. I dropped the truck off about 15 minutes before closing on Saturday and I got no mean looks even though that would have been totally fair. I was also early, since I wasn’t scheduled to drop off until Monday morning, so it’s not like he was expecting me. 2. I did not know there might be a cleaning fee, so I didn’t make efforts to clean out the cab. It wasn’t dirty, but there was definitely some cat hair. My guy took a look, said “It’s clean enough and I can run a vacuum no problem. No charge.” Bless. 3. He asked about the moving blankets that I had reserved and paid for but didn’t receive. I explained. It was only about $20 and I would have just eaten it since I couldn’t prove anything, but he went to the trouble to refund me. It wasn’t just the refund, but this could have been a real mess. My contract stated that I received these items. He could have charged me not just for the rental but essentially for stealing them, since I certainly couldn’t return them. Instead, he chose to believe me. That doesn’t always happen these days. 4. I had taken a photo of the dashboard before I left. Gas tank said 117 miles before empty. I returned the truck with the dash saying 121 miles before empty. For whatever reason, the system wanted him to charge me for gas, saying I didn’t leave it with enough. Based on my picture with time stamp, he fixed this and did not charge me. I was out of there 2 mins before close. He verified I received my receipt via email. Everything was golden. Moving is stressful AF and I was very thankful the close of this trip was so much smoother than the rest. Thanks again, sir.
Caitlin D
Gmar International Mail And Packaging
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Tulsa, OK 74110
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Customer Reviews
- 4.0 Average Customer Rating
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Quick review of status and no issue encountered at drop off
Enrico CGreat customer service , very nice people.
Randy CI dropped off the U-Haul early but forgot the dolly. The man working at the location was very friendly and just told me to return it before my scheduled drop off time at 9:30. I did return the dolly.
David BThe camera function didn't work properly at pickup. The unit shook like it was about to fall apart. There were no supplies for moving at the pickup location
LUCAS A