The owner/manager of this site had an off site location and there was only one truck there which was bigger than I wanted and I was forced to take it. The employees at the regular U haul site were very helpful and drove me over to the site. The regular site had several smaller trucks that would have been better for me re: size, loading and unloading my motorcycle, as well as gas. The larger truck I was forced to rent had a large crack in the windshield, the floor was all muddy, and obviously costed more. I have rented a lot of vehicles over the years from U Haul and this was only time I was not satisfied with the service.
Robert R
Tupelo Lock Storage LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tupelo, MS 38801
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Brandon, manager of some sort in Tupelo, MS, awful customer service. Several conversations went badly and he admittedly charged extra non-valid charges because he was angry with us for not wanting to follow through with a change of drop off location he initiated without our consent hours after picking up our rental. Will 1000% never be using U-Haul again after these interactions. U-Haul should be hugely embarrassed by how we were treated BY A MANAGER - district manager he said. We followed the directions of his employee exactly. Y’all need to do better by your customers.
Marty CDrop off is easy, Wish pickup was as easy.
Carol DSkylar was very helpful and polite doing my move!!!
Rodney WRegional manager Brandon was a great help. He was able to help find the unit in Tupelo when our original unit was not available. The reservation website needs to be addressed to make sure units reserved are available when expected.
Bret J