We made a change to the reservation and added a day. Because of that change, supposedly we were changed to a different (Skyland Blvd.) store in Tuscaloosa; however, that store did not get the message so we had to go to the 24th street store, where they could not find the reservation and had to start a new reservation. The 24th street store also did not an appliance carrier so we had to go back to the Skyland blvd. store to rent the appliance carrier. All this extra travel added at least two hours to the pickup process that we really did not have to spare. It was fairly frustrating.
HENRY N
A Storage Inn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tuscaloosa, AL 35401
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Customer Reviews
- 4.0 Average Customer Rating
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The woman at the desk was very nice and helpful but the self-pick up process is not a good experience. Had to wait until we were on the property to scan face and license then wait. Should have been able to do that before we got to the property. The trucks weren’t near the office but down the road. And the truck was near but so incredibly filthy - I scrubbed it with alcohol wipes before I would even touch the steering wheel. The seat belt was disgustingly. The embedded grime on the shifter, door handle and everything was so gross.
Brenda MLocation was closed at the drop off time. Need better instructions in the app as pictures were needed after location verification an i had placed the key in the drop box.
James MHelpful and very prompt.
MICHAEL BYall can do better service the truck 🚚 before renting I some problem with the truck but the ETA came right out in fix the truck but other than that it's was 👍🏾 ok.
ANDREA L