Here's the deal: We went to the UHaul location in FLORENCE, AL because it is located five minutes from our home. That is where we reserved the truck. Two days before the scheduled pickup date, we get an email saying the truck is going to be located in TUSCUMBIA, AL, which is 25 minutes away from our home. What the hell, man? The people at the Tuscumbia location were great. This is not a knock on them. However, I don't understand the bait and switch on locations. If the Florence location wasn't going to have a truck available for pickup, why were we not told when we booked the truck?
matthew g
Quad City Truck Repair LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tuscumbia, AL 35674
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Verified Customer Reviews
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How U-Haul Reviews WorkNothing at this location; very customer oriented.
Ronald RThe mobile check out took around 30 minutes. I had 5G+ signal so I don't think it was my phone. The return mobile check in was much quicker.
Steven BRude and unwelcoming customer service. Dirty. Unfriendly.
Marsha GEverything went smoothly
Renate J