Rented a 10-foot truck here and the process was seamless. The truck was clean, well-maintained, and just the right size for my studio apartment move. Staff was friendly and got me on the road in minutes. Highly recommend!
PEYTON L
A American Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tyler, TX 75702
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Very quick an efficient, friendly and overall great experience! Will definitely recommend this location to friends an family.
MONICA WEven though the facility was to be open, they had a hand written note saying they were closed. We called UHAUL and had to pick it up via the app, which worked well. The truck was left at the back of the property, under a tree, away from the all of the other u haul trucks. Took me a long while to find it. It was beyond dirty. I could not see thru the windshield or the passenger windows. The outside mirrors were beyond dirty too It was very unsafe to drive in that I could not see. When I got it to the closest gas station, (It had 1/4 of a tank of gas) i had to buy window cleaner and a roll of paper towels and spent 30 min. cleaning all the windows and mirrors. Additionally, the facility was such that I could barely get the truck out...little to no maneuverability driving the 26' truck between the storage units and making the turn at the gate. Horrible experience!!
Troy AI am writing to formally document a very disappointing and unacceptable experience with U-Haul related to a confirmed reservation in Tyler, Texas. Approximately one week in advance, I reserved a U-Haul truck through the U-Haul app for my daughter’s move from Tyler to Houston. The reservation was confirmed, and I selected the designated pickup location in Tyler as instructed. The app explicitly stated that I would receive a call by Friday before 5:00 PM to confirm pickup details for my scheduled Saturday pickup. That call never came. On Friday, relying on my confirmed reservation, I drove approximately three hours from Houston to Tyler, paid for gas and a hotel, and stayed overnight specifically so I could pick up the truck on time Saturday morning and meet the movers I had already scheduled and paid for. This trip was planned carefully and involved real out-of-pocket expenses. On Friday, I also attempted multiple times to contact the Tyler pickup location by phone. No one answered, my voicemail was never returned, and no one made any attempt to contact me. When I arrived at the Tyler location at 9:00 AM on Saturday during posted business hours, the facility was closed with no staff present. I knocked repeatedly, rang the doorbell, and called every phone number posted on the door. There was still no response. Meanwhile, my movers were already waiting at my daughter’s apartment, on the clock, and I was unable to proceed with the move. I then contacted U-Haul customer service and was told that a text message had been sent indicating that the truck was no longer available because other families needed trucks. This explanation was unacceptable. A confirmed reservation made over a week in advance should not be reassigned without direct communication, nor should a customer who planned ahead be treated as less important than others. No effort was made to call me, discuss alternatives, or provide a solution—despite my travel, expenses, and scheduled movers. Eventually, the employee at the Tyler location opened the door after I had been waiting. He appeared to have been unavailable up to that point and came out dressed casually, stating he had just become aware of my presence. Regardless of the reason, the location was unmanned during business hours, phone calls were not answered, and customers were left without assistance. Only after I firmly insisted—because I had movers waiting and no other option—was I finally provided a truck. This experience reflects two serious failures: 1. The Tyler, TX location, which was not properly staffed during business hours, failed to answer or return phone calls, and demonstrated a lack of professionalism. 2. U-Haul’s reservation and communication process, where a confirmed reservation was nearly taken from me without proper notice, explanation, or attempt to resolve the issue—despite the financial and logistical impact on my family. I planned responsibly, booked early, traveled hours, paid for lodging, and relied on U-Haul to honor its commitment. Instead, I was placed in a stressful, costly, and entirely avoidable situation and made to feel as though my reservation and time did not matter. This level of service is unacceptable, and I expect this complaint to be reviewed seriously by management to prevent other customers from experiencing the same treatment.
Bryan DLead time on tire repairs to be shortened.
JOHN P