On the day of my reservation, the U-Haul server was down. Waited a couple hours, still couldn’t get the van. When I got home, I received a call from U-Haul saying that the site was back up. I live 40 minutes away, and they were closing up shop. We made arrangements for pick up the next morning. When we complained to corporate about the server issues, we were told to rent from someone else, or change our plans. The location supplied us with friendly, good service, only corporate was an issue here. Uncaring. And unapologetic. The location gets 4 stars, corporate gets 0 stars.
Chip G
Hornsbys Garage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Union City, TN 38261
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Make sure all your trucks have a dolly on them. The equipment was well cleaned .
EMMER BEasy to drive and was thankful it had a ramp
kelly pThe owner is a very VERY rude . Asked me to come back so he could get the U-Haul ready in 30 minutes. Fine OK came back. Still wasn’t ready. I don’t know what he was “” getting ready because it wasn’t clean. He told me that I had to sweep it out, he was rude as heck he told me. I was lucky he was even doing this for me like what ? It’s a business. NEVER AGAIN !
Skyler BIt was after hours when I dropped trailer off.
Jonathon C