I reported the uhaul stolen. It come to find out it was. was illegally towed by Parking Solutions of San Antonio. I have proof from the owners of the CVS parking lot that it was illegally towed. The towing company poached my vehicle, illegally towed it, lied to police, destroyed my property in the back of the uhaul because my items were not tied down because it wasn’t supposed to be moved. And uhaul told me they couldn’t do anything til Monday so on top of everything else… I was charged more by uhaul because the vehicle was illegally impounded. I’m frustrated and upset with Uhaul for not doing more for me in this situation. I’ve been renting from uhaul from this specific location for over 20 years and I’ve never had 1 issue. And the one major time I truly needed uhaul’s help, it was not provided… I had no justice, destroyed items, and over charged for a situation that was not my fault at all.. I don’t know if I’ll rent from uhaul again.
Marilyn E
Super K
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Universal City, TX 78148
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This was the worst experience I remember ever having with UHAUL and I've been a "frequent flyer" for at least 30 years. My experience with pick-up was just the beginning of a moving nightmare. First, I made arrangements to pick-up at a UHaul facility within walking distance -- a great idea since I don't have a vehicle of my own. On the morning of the move, you texted me to tell me to pick-up at this Universal City location -- much too far to walk so all my logistical planning was a waste of time and effort. I got there, though. Once I did, I was informed the dolly I had reserved was not there and nothing I could do about it. I understand that many people consider a dolly a convenience, as I did . . . once upon a time. I'm a 69-year-old woman now with bone diseases -- weak, brittle, and easily broken -- that make moving a physical / medical risk of broken bones. A dolly is no longer a convenience; it is a medical necessity you promised to deliver at pick-up. I got through it, though. The contract I signed at pick-up indicated the truck had half a tank of gasoline in it. I verbally confirmed with the man I was working with and he assured me that, yes, we like to have half a tank at all times. In reality, the truck had less than 1/8 of a tank so I immediately filled it 3/4 full. But first, before leaving the pick-up location, I took a photo of the gas tank indicating a much lower level of gas than half a tank. Borrowed a dolly from a friend and proceeded to my destination. No, the final chapter of this UHaul experience was not any better than its beginning. It was actually worse. And remains yet another financial rip-off -- you got me at both ends of this awful experience.
sandy hVery efficient location and professional staff! In and out.
ERNEST BThere's nothing that needs to be changed there was great and friendly customer service. Keep up the good job
John Snull
SHERI R