I am a US military member, and I have reached out multiple times — to the equipment department, billing, customer service, my local branch (Branch Manager in Leavenworth: Teresa), and Regional Marketing Manager Nathan Felix (look up my call log). I also escalated this issue to request a call from Mr. Felix, but have not received a response despite leaving several messages with his team and escalating through multiple customer service managers. I keep getting emailed a link for the original contract, the website and app show not the full charges paid by me. It has now been well over 30 days since the ongoing issues began, with attempts to obtain the correct invoice and receipt for payment of the Promissory Note. I have still not received the receipt for that payment ($1,015.00) Additionally, the email and link you sent me today show a contract for $491.43, yet I have paid over $2,000 in total. That has not been explained through an itemized invoice or reciept ( I paid it to get a reciept and move on yet we are now 90 dayI am still requesting a receipt for all amounts paid along with an itemized breakdown of charges showing a zero balance. To clarify: I have the contract for $491.43 , but total payments exceed $2,000. I have already received the receipt for $1,037.89, but I still need the receipt for $1,015.00. I require an itemized receipt of all charges that reflects a zero balance. This documentation is required to submit reimbursement to the U.S. government, and the delay is holding up the reimbursement of my entire move and the associated payments. This situation has caused significant hardship for my family, and I urgently need this resolved. Please send the requested receipts and confirmation of zero balance as soon as possible, with the company logo. Screenshots of Customer service representatives' screens do not suffice. Thank you, Denver Berry 9517688900
DENVER B
Smoke & Gift
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Upland, CA 91786
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I’ve been at this location before. The guy who runs it is phenomenal. No BS, to the point, smart, and 100% dialed in.
JOHNKEVIN PThe owner has great customer service. His prices are more than fair. He explains the contract thoroughly and makes sure you don’t have any questions before hitting the road.
RODNEY GSo easy to rent, I love chatting with the owner. Friendly, professional, easy and great service
KAREN SGreat communication and will to correct their mistake and assist with our needs. Always a hands on the phone. Associates always well informed.
HECTOR A