The location is not clearly marked. Even inside the store, there is nothing that indicates where to go or who to see about the uHaul rental.Camilla W.
Moving Truck Rental in Upper Marlboro, MD at Croom Services Inc
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Upper Marlboro, MD 20772
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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It took too long for the rep to do the paperwork.Gertrude P.
Service person lied to me to get me to post more then lied to try not to give the tools I rented bag experiencePASHEUN P.
The gentleman I worked with was rude and flippant when I asked questions. His reply was, have you ever rented a u-haul?! I filled out information on the back of an old Manila folder. The location is a gas station and I didn't feel comfortable leaving my car as there was no parking.STEPHANIE M.
This by far was the worst experience I've had with UHaul. The customer service and the no-wait program are garbage. I have rented trucks from Uhaul before, and this made me feel as if they didn't care if I rented from them or not. Please do not solicit this particular location!abudul O.
Great Customer Service. Very easy and smooth experience from pick up to return.James C.
They were so extremely friendly, quick, efficient, and honestly the best uhual location I've ever used!LISETTE D.
This location is ridiculous as it's located in the back of a convenience store. The uhaul employee unsuccessfully attempts to run his store and rent vehicles in one. He often had to halt our location to run and assist customers to check out items. Plus, the older gentleman is rude and doesn't need to be working at his lady. I'm appalled you actually utilize this space for U-haul rental.Dawn D.
Update the hours of operation for your business in the master UHAUL system. It's great that you have evening hours till 10pm, so people should know it.Camille N.
This was a convenient place for me and the task I had that day.Richard K.
If I could give 0 stars, I would. In an effort to save time and be efficient, I did everything online, to include the check-in. I was supposed to only have to go in to pick up the key. When I arrived, the proprietor would not give me the key. I showed him the confirmation and he refused to believe me because he said he didn't see my contract on his screen. He actually called UHaul customer service and they confirmed I had a contract. He still refused to give me the key. He finally handed me the key and told me that me and the customer service rep were responsible for the rental and he wasn't going to be held accountable. I was there for almost 45 minutes for something that was supposed to be 5 minutes. It was the worst customer experience I've ever had. I have no plans to use UHaul again.Kia J.
Very weird locationDevonte T.
Very respectful and excellent customer serviceJohn W.
We needed a 10' truck and a 15' was available. Sahi was very accommodating getting us the truck we needed on time. In and out in approx 15 mins. Very satisfied with level of service at this location.William R.
Customer service was great starting with receiving an email indicating the vehicle was ready if I wanted to pick it up early. He went through the contract to make sure I understood every aspect of the contract, Upon returning the vehicle I was greeted with the same great customer service.Willie N.
Great service, I was in and out. Arshid Sahi, very good customer service. Very quick transaction.Timothy J.
The gentleman I spoke with was very helpful.Richena D.