Very unprofessional. We called a head to see what time to arrive and were told 12pm as we had to travel an hour each way to pick up this uhaul. We arrived at noon and were told that the lady who knows the computer system would be back after she went for lunch. So we sat and waited. When the guy returned at 1:10 and no one else was there he had no choice but to try and help us but he didnt know the computer system. When the office lady finally showed up she was blatantly rude! Refused to help us if we didnt have masks on, no problem we put them on. She was the only one in the building who was wearing one. While she was processing our paperwork but ran into a problem and had to call in for help. My head just about exploded when she removed her mask to talk on the phone after she had been so rude to is about them. We requested moving blankets but they had none, although I see I was charged a dollar for them anyway. My husband was handed the keys and told to go get the truck that was buried in the snow at the side of their yard. No one did a walk around, or any sort of pre trip. It was a horrible experience that took 2 hours for us to get the truck, plus 2 hours of our travel time!! This company is not fit to lease out UHaul equipment. They are giving you a horrible name!! Never again!Charlene L.
Moving Truck Rental in Valleyview, AB at DNA Truck Analysis
(U-Haul Neighborhood Dealer)
Valleyview, AB T0H3N0
Services at this Location:
- Mon-Fri: 9 am - 5 pm
- Sat: 9 am - 12 pm
- Sun: Closed
Special Operating Hours
- 7/1/2021: Closed
- 7/3/2021: 9:00 am - 12:00 pm
One-Way and In-Town Local Rentals in Valleyview, AB T0H3N0
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 2.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
We had reserved a unit for High Prairie, but nothing was available even though we reserved 3 weeks ahead of time. We called Bonnie Sherk in Valleyview and she had a unit waiting for tires. She drove to Grande Prairie, picked them up and had the unit ready for us the next day. She went well beyond for us and we really appreciated her. Thank you so much for making our move easier.David H.
Rep didnt know how to change anything in computer had wrong date in I booked for 2 days and showed 1 left it apparently, I received a text saying it was to be back I sent back my email showing I booked for 2 days Then next day recieved 4 phone calls whilst I was driving to my destination with a very rude customer service rep telling me I basically stole the truck and there were customers waiting for the truck I felt TERRIBLE moving is stressful enough and this the tipping point, i have never had problems before. I booked online everything was good , but from there it was a disaster. DNA trucking is dirty not very customer friendly atmosphere and a tiny office in the back I though I was in a nightmare or scary movie honestly I was surprised this was a uhaul place didnt know where to go, the guy had no idea what he was doing as he only did it one time before. I cant say more because it was the worst experience.Tamara D.
The truck was great, but when our day came to pick it up we had to pick up an hour away instead of at the location originally agreed upon, when we went to drop it off we tried calling to drop it off locally but couldn't and could not get through to head office so had to drive another hour. Unacceptable.David F.
You can make sure that when someone rents a vehicle that is it is going to be available! And not tell them 24 hours before they're supposed to pick up said vehicle the it is no long available. That was a pathetic move on uhauls behalf and you have forever lost my business and also the business of everyone I know.Jason D.
My request for another day was not passed on to the receiving U-Haul. Some miscommunication not sure if I misunderstood or not. These people were very helpful in the end. The experience trying to get a truck closer to my location when I first tried to reserve a truck was a nightmare but in the end it turned out okay thanks to friends who were available to travel out of their way to get the truck.Shirley H.
Location was off the pavement and of course had to rain on that morning. So road was a bit muddy.Monica C.
The individuals helping me were extremely polite and helpful considering the error made by a U-Haul representative over the phone that booked my truck in the wrong town (Valleyview, not Grande Prairie)Stefanie M.
The trailer had a tire with a slow leak that my employee needed to stop 5 times to add air from Valleyview to EdmontonMelinda E.
the lady did an excellent job and was very knowledgeable about the rental unit and explained how the contract was in effect in a manner that was easy to understand.LEWIS P.
Booked a uhaul from Grande Prairie to Edmonton and instead had to pick one up in valleyview which is an extra 118km of driving. Was told the kilometres would be reimbursed and then received a bill for going over the kilometres. Improve customer service as a company not just this location.Justin T.
Make sure your online info is up todate. I was trying to find a utility trailer with a ramp when incalled the main line they said there wasnt ine with in 300km ( not a type O) of the city i was looking in , i then called DNA direct and they had 5 , about 5 min from me and were shocked to hear what i just told you , all in all it was still a good expierience and DNA went above and beyond , i will be going there again ??ROBERT C.
Truck was not ready (buried under snow) so we had to come back for it. Never did a check of the equipment with me, and after we got to our destination discovered a broken mirror and window lever that should have been documented prior to taking the vehicle. Staff was friendly though.TAMMY H.
The tires sucked on the unit i rented but besides that the unit was clean and the service at the depot was excellent very friendly amd helpfulCRYSTAL L.
I requested to pick up the trailer in Grande Prairie. The day before I was informed that the trailer was ready for pick up a hour away. This was completely out of my way, inconvenient and not communicated prior.Amy M.
Service was friendly and helpful. Made the experience less stressful. We will be using the service when needed again.Renee G.
Nothing, it was available to me on short notice, and I appreciated that.jean L.
All the staff were very helpful and understanding!! I had a trans-Canada move and was told to pick up the equipment was ready for pickup a day early. They went out of their way to stay open a little late to accommodate my need, helped me hook up properly and explained exactly how to use the equipment. It was highly appreciated!!REUBEN R.
I found there service satisfying. I would return for there service if I needed to move. If I needed the moving service again. I would definitely return to U-Haul.Bonnie M.
The site is not very well marked for parking etc, drop box was hidden by a parked trailor, it could be marked better.corinne D.
It's kind of hard to find, if you don't know the valley view area! Just be sure you get directions not just an address! :)Mike W.
Make sure Kevin is working, he was awesome.Terry H.
Signage for drop off point, and correct phone number onlineROBBIN H.
Bonnie and Darren are always a pleasure to deal with!GORDON K.
Good customer service for a small town.Di C.