I was forced to call 4 times, just to get an email sent to me regarding the confirmation of picking the truck up through the app & at 8am, 1 hr before they opened. Shanequa (or whatever her name was) is the one i spoke with 3 of the 4 times. She confirmed it was ok to pick the truck up through the app, early and that i would have the dozen furnature pads in the back of the truck. The following day, i arrive to pick the truck up at 8. I use the link she sent me to download the app and begin to follow the steps, only to be forced to call Uhaul's 24/7 support. Turns out, my reservation was NOT set up for a mobile pick/up, and definitely NOT for 8am. So, the 24/7 folks were able to assist. (There should be a place to leave feedback for them, because they were great). Ok, now i have access to the app, get all the way through it.. ID, then code for the box. No key in the box. Its not 8:40. I called the 24/7 people back and they were able to get ahold of the owner, who then told me to wait till 9 when the location was set to open anyhow. Nine comes around and i had to go into the office, to which i was met with 3 people in line ahead of me. After waiting 30 min for my place in line, i finally get the key for the truck. But, no furnature blankets. Shanequa (who i confirmed with the day before, said she had them, told the guy helping me, that she didnt have any. So, i asked for a refund on the pads and they said they will process one. As of now, that refund has not been processed. Save yourself some stress and dont deal with this location. Ameripawn is only destroying the good name of U-haul. Be thankful i dont work at UHaul anymore, or Quality Control would have an anonymous email.
Dale H
AmeriPawn Inc
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Valparaiso, IN 46383
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- 4.0 Average Customer Rating
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Tight Turn to get into their parking lot from Lincolnway. Would benefit from a Larger sign to mark where to go for U-Haul services, otherwise people have to walk quite a way to find the office.
DEBORAH FThanks
JOSEPH MThe computer system wasn’t responding when I did my pickup registration. So that part was slow. Everything else was great. Equipment was as expected and behaved great. Thank you.
LOUIS KThe people were pompous, arrogant not at all customer service oriented. First I had to wait 25 min just to talk to a person as their primary business was a pawn shop NOT truck rental. When I finally got to the front of the line they sent me to the back of the store to wait in another line. Mind you the people made incontact with me numerous times and saw me holding the U-Haul key chain. Then when I got to the front of the line another 15 min the guy took my key and said “ok I will eventually go out and check the vehicle in” and then proceeded to clean his work area and then started to surf the internet while I was standing there. Eventually pawn customers came in and he helped brand new people before finishing checking my van in. Finally after waiting a total of 45 min I started to get agitated they told me “you can just leave and we will check you in and send you the receipt” when I told them I wanted to have the ticket closed and a receipt they then grudgingly started to go out to receive the truck. It should not take in total an hour to return a vehicle. U-Haul should be shamed to have their name affiliated with this business. ON THE SAME STREET there were at least one other rental companies. If I were ever need to need a vehicle I would rent one of those before ever stepping foot in this place again. If you want to have a completely horrible rental experience make sure you rent from AmeriPawn.
BLAIR F