While the staff at this location were friendly, professional, and helpful, the overall experience did not meet my expectations for a U-Haul facility. After being contacted and asked to change my pickup location, I expected this location to be fully stocked with the moving supplies I needed. Unfortunately, the facility was very small and had limited inventory. For example, I specifically needed wardrobe boxes, but none were available. While they carried furniture covers and a few other moving supplies, they did not have the variety of boxes I would typically expect from a U-Haul location. As a result, I had to make an additional trip to another U-Haul facility in Northridge to purchase the boxes I needed, which added time and inconvenience to my moving day. In addition, the truck’s tires were low on air and had to be filled before I could leave the Northridge location, causing another delay. The Balboa staff did their best to assist and provided good customer service, which I appreciated. However, the lack of inventory and equipment readiness made the overall experience less convenient than expected.
Christopher C
Balboa Beers LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Van Nuys, CA 91406
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Nothing, the clerk was very helpful and very professional and got done all what I needed to get done on time and fast.
Frank S