Fred’s communication and customer service was great. He made the whole rental process very easy.
EVELYN T
Cronin Glass
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Vancouver, BC V5M3H8
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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This location was a bad experience. We showed up for our 9am pickup to a grumpy worker who was already complaining about how every Saturday the website is super slow and goes down. He went on and on about how bad it was and made our wait time very uncomfortable. After we had waited a while for him trying to get the website to work he then informed us that we could have done an online check in. We should have been informed of this to begin with not after we had been in the office for almost 20 minutes. The check in was anything but easy as the site kept crashing or being very slow. When we finally got our keys for the rental van we told the large lineup waiting outside that they could do online checkin. The employees in the office did not offer this advice to the waiting customers. Very poor customer service and very poor website. We have used Uhaul before at the Marine Drive location in Vancouver and it was flawless and pleasant.
Darren KAmazing service, such a friendly kind man loved this experience!!
CORRINA BI don’t have nothing to recommend
HERWIN PThe person responsible for it was rude and I would never go back there. There was 2 other vehicles in front of mine and I had to deal with it. Zero customer service and the office smelled like cannabis very badly. The vehicles were dirty and all old looking with many damages, one of the trucks the passenger door wouldnt even open. The place the vehicles were parked was so close to a fence that I had to climb through the passengers door to get in and got my shoes and pants all dirty from all the mud. Uhaul should look into these vehicles which don't seem to be kept at a good standard.
ROBERTA D