When I returned the vehicle I was 35 minutes before my drop off time. When I received my receipt my return was logged almost 2 hours later. I was then overcharged for and extra day and all the extra fees that go with it. I contacted the store and the person working told me I was the second person to say that on that day, it was at 3pm on a Sunday. I asked them to rectify the mistake and to get back to me and let me know when the issue had been fixed. I received no response at all from this vendor. I was charged $135 for a 1 day rental with less than 40kms.
Rory A
Jood Halal Meats And Grocery
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Vancouver, BC V5T1X8
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Customer Reviews
- 3.5 Average Customer Rating
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Got scammed, they lied about the starting kilometers and fuel level, so that when they sent the invoice through it was over 5x the price of the quote (with extortionate charges for refueling and km). I have photo evidence of everything, including the starting & ending kilometers & fuel level, so I went back to try and resolve it and they gave me the customer service hotline, but the customer service team having initially 'investigated' are now deliberately ignoring me, which really makes this feel like a deliberate scam, advertize a cheap rate online, but then scam the customer by finding a way to inflate the invoice. Be careful folks, you're better off going to a competitor, don't trust these guys.
Alastair HWas very reasonably priced for my small move .
Joseph JIt was a great experience, a great location and a very nice person helping from the store. Thank you very much
Barbara SWindows inside where dirty, with a furniture pad unfolded stuffed between seats and back of van was not swept out.
KEVIN C