Pick up of Van was not great. Returning of Van 3 hours later was terrible. The girl was arrogant, gave me no information, receipt, no acknowledgment , nothing. I asked that the van be checked for mileage, inspection , gas etc so that my return was good/ fine. She said â€œ no needâ€. I said I needed to leave with understanding of charges etc. she said â€œ none availableâ€. I had to repeat - that I needed some kind of acknowledgment of return and inspection of van. She said â€œnothing is downloadingâ€ & nothing she could do. I had to repeat 10 times that I needed at least a written receipt & that I had to know the charges. So I had to tell her and to go over costs- with her & after I did the math- then she agreed said okay it was â€œabout $40.â€ Then I asked that she email this to me!!! Then she said â€œoh it's maybe working nowâ€. I had wasted about 45 minutes and my friend who was wait in the van finally came to desk to see what the problem was!! It was an awful experience. I checked my Visa charges tonight 2 days later, and discovered I was charged $133.33 !!! WHY?! I used the van for 3 hours and drove only 16 km. Uhaul has wasted my time and now I will have to speak with uhaul tomorrow wasting more time. When I reserved the van 2 days earlier I was told by the agent that it would be around $45. Will uhaul take the initiative and call me asap?Zshu-Zshu M.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Vancouver, BC V5Y1L8
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- 3.5 Average Customer Rating
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Great location and convenient however somehow even though I had completed all pre registration documentation, my reservation was not complete when I arrived. The woman in the office was wonderful. It was UHaul corporate that was lacking in efficiency. As well, the online return also did not work for me. Fortunately again, the woman in the office did an excellent job. The truck was less than clean with only a quarter tank of gas. But it did the job. Thank you.Patricia M.
The location was quite difficult to locate, and when we contacted the store for assistance with this they were short and unhelpful. When checking out the vehicle the staff was rude. The parking spots are at an insane angle downwards, which made me very worrisome for moving of the vehicle. When I asked for help from them so as to not damage the Uhaul I was met with responses such as 'people do it all the time' and 'I can't drive so what do you want to do here'. They were extremely unhelpful, and their customer service was terrible. I would not recommend this location to anyone for any reason.Kathryn W.
Rude service, vehicle not ready to be driven, would not returnThomas K.
My appointment was 3:30 pm, but when I got there, I was told the entrance door was locked so that I picked up my car until 4:30pm. No reimbursement for it.Yiming Z.