3 out of 5 star experience The storage location inside the building was hard to reach, the moving stairs available there has railings that makes it difficult to deposit anything into the storage room It was said that the space is 5×5×5 feet but certainly wasn't because I am 5 feet tall and one the depth was not 5 feet at all. The employee there was helpful at the beginning but didn't mention at the start that we need to bring our own lock. Overall it was OK.
Mina M | ReservationGuardian Storage
161 W 7th Ave (Back Alley Entrance), Vancouver, BC V5Y1L8Customer Reviews
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- 4.5 Average Customer Rating
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3 out of 5 star experience The storage location inside the building was hard to reach, the moving stairs available there has railings that makes it difficult to deposit anything into the storage room It was said that the space is 5×5×5 feet but certainly wasn't because I am 5 feet tall and one the depth was not 5 feet at all. The employee there was helpful at the beginning but didn't mention at the start that we need to bring our own lock. Overall it was OK.
Mina M | ReservationI was entirely satisfied with this facility. This term was the second through my years of living in Vancouver. I have recommended Guardian Storage to the folks who purchased my residence not only on account of the above ratings, but also because of its proximity to the their condo.
Bob W | Overall ExperienceI think that you could improve on the access to the facility like other U Haul do by giving an an access key to your customers. Thank very much for your professional services.. I am totally satisfied with your friendliness. Joseph
Jose E | Overall ExperienceThis is the best storage. Friendly staff! I highly recommend
Le G | Overall ExperienceThe Guardian Storage managers were very friendly and most helpful!
Jane M | Overall ExperienceAll went well, thank you. We just moved to a bigger place that had sufficient storage in-house.
Mathew D | Overall ExperienceGuardian storage was great! I would definitely recommend them, and if I need storage again I'll be back
Krista M | Overall ExperienceKeep your wool / sensitive fabrics locked tight in sealed containers -- some bugs got into mine! Otherwise, everything was perfect. Location, cost, staff. Really appreciated keeping my stuff there!
Kelly T | Overall ExperienceThe Ladies at the desk were very helpful especially after a rapid exit to return home, they made life very easy, will not hesitate to use Guardian storage when next in need
Robert M | Overall ExperienceExcellent customer service, and solid facilities
Oluwatomisin O | Overall ExperienceThe staff member I contacted at this facility was rude and argumentative. Insisted they were not affiliated with uhaul and that reservations could not be made through uhaul. I decided to use a different location as I will never deal with this company for anything after how I was spoken to.
Erick S | ReservationHours aren't ideal but everything else was. And the price was better than any other storage facility I could find. So thank you! After 5 years of storing books and papers that I never accessed, I decided it was time to clean house and get rid of those things so I didn't need the locker anymore.
JERRY W | Overall ExperienceHonestly a weird and mostly negative experience overall. Would happy to go into details if someone asked but there were/are a lot of issues with this facility
Jesse D | Overall ExperienceAlways very friendly and responsive
Aaron E | Overall ExperienceMarcela Torrealba was amazing in customer services, support and assist me moving my luggage safely to the storage and out. Definitely recommend this storage.
Kashif T | Overall ExperienceClarification for question #5 above: Would I recommend? It depends on whether they are ok with the following. The facility was fine, but just a few things that might be helpful to know before reserving: 1) the "upper level" lockers are accessible by ladder/moving stairs only. Heavy items would be difficult if not impossible to carry up the ladder to store in the upper units. 2) Availability on the U-Haul reservation site did not match the price or locker type that was available when we arrived. Recommend you contact the facility directly in advance to confirm availability and price. 3) The parking area for load-in is on a steep angle. Moving furniture was made more difficult because the truck bed was on an angle so heavy things were hard to balance and dollies would roll downhill and not stay in place for loading and unloading. Otherwise, the facility itself was clean and safe and a convenient location for me. A variety of large and small dollies and hand-trucks were available for use during move-in and move-out.
Daryl V | Overall ExperienceHonestly incredible customer service. I wish the access hours were a little more lenient as with a job and school sometimes I had to schedule around when I needed to get to the storage a little more than I would like
Tammo F | Overall Experience