All went well, thank you. We just moved to a bigger place that had sufficient storage in-house.
Mathew D | Overall ExperienceGuardian Storage
161 W 7th Ave (Back Alley Entrance), Vancouver, BC V5Y1L8Customer Reviews
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Storage Customer Reviews
- 4.0 Average Customer Rating
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All went well, thank you. We just moved to a bigger place that had sufficient storage in-house.
Mathew D | Overall ExperienceGuardian storage was great! I would definitely recommend them, and if I need storage again I'll be back
Krista M | Overall ExperienceKeep your wool / sensitive fabrics locked tight in sealed containers -- some bugs got into mine! Otherwise, everything was perfect. Location, cost, staff. Really appreciated keeping my stuff there!
Kelly T | Overall ExperienceThe Ladies at the desk were very helpful especially after a rapid exit to return home, they made life very easy, will not hesitate to use Guardian storage when next in need
Robert M | Overall ExperienceExcellent customer service, and solid facilities
Oluwatomisin O | Overall ExperienceThe staff member I contacted at this facility was rude and argumentative. Insisted they were not affiliated with uhaul and that reservations could not be made through uhaul. I decided to use a different location as I will never deal with this company for anything after how I was spoken to.
Erick S | ReservationHours aren't ideal but everything else was. And the price was better than any other storage facility I could find. So thank you! After 5 years of storing books and papers that I never accessed, I decided it was time to clean house and get rid of those things so I didn't need the locker anymore.
JERRY W | Overall ExperienceHonestly a weird and mostly negative experience overall. Would happy to go into details if someone asked but there were/are a lot of issues with this facility
Jesse D | Overall ExperienceAlways very friendly and responsive
Aaron E | Overall ExperienceMarcela Torrealba was amazing in customer services, support and assist me moving my luggage safely to the storage and out. Definitely recommend this storage.
Kashif T | Overall ExperienceClarification for question #5 above: Would I recommend? It depends on whether they are ok with the following. The facility was fine, but just a few things that might be helpful to know before reserving: 1) the "upper level" lockers are accessible by ladder/moving stairs only. Heavy items would be difficult if not impossible to carry up the ladder to store in the upper units. 2) Availability on the U-Haul reservation site did not match the price or locker type that was available when we arrived. Recommend you contact the facility directly in advance to confirm availability and price. 3) The parking area for load-in is on a steep angle. Moving furniture was made more difficult because the truck bed was on an angle so heavy things were hard to balance and dollies would roll downhill and not stay in place for loading and unloading. Otherwise, the facility itself was clean and safe and a convenient location for me. A variety of large and small dollies and hand-trucks were available for use during move-in and move-out.
Daryl V | Overall ExperienceHonestly incredible customer service. I wish the access hours were a little more lenient as with a job and school sometimes I had to schedule around when I needed to get to the storage a little more than I would like
Tammo F | Overall ExperienceGood, clean storage space at VERY GOOD prices. Believe me, I checked!!!
David A | Overall ExperienceThe load in area for the storage facility is very difficult on such a steep angle. This is a bigger factor for tenants who access their units and move stuff in and out regularly.
Marin M | Overall Experiencethe facility is dingy and not easy to access. also customer service is almost non-existent. if you have an issue with an employee it is likely you will be writing in a complaint that is then 'handled' by the very employee who the complaint is against - very unethical. the contents of our storage unit were covered in sawdust from work in the upstairs business, and the employee working - also the manager, was incredibly rude and hostile. she did absolutely nothing about it and in the midst of cancer treatment and this pandemic we had to find another facility and move. the prices at guardian storage are much higher for subpar units compared with other facilities in the area. would never use this facility again nor would we recommend it to anyone. there are much cleaner, cheaper and brighter facilities in the area with friendlier employees and better standards of customer service.
Avneet P | Overall Experience