The young lady at reception was very friendly, helpful and explained everything very clearly before giving me the keys.Terence C.
Trailer Rental & Towing in Vancouver, BC at Guardian Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Vancouver, BC V5Y1L8
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Make sure the back of the vans are cleaned before renting out to next person.JayR S.
Everything worked out perfectly. The truck was available exactly for the time I booked it and the person working their was helpful and provided information on how to return it if she is not there. Cute dog too!Mark O.
It seems that the person working at this Uhaul location hates her job and should be relieved from it. Effing terrible customer service I have EVER seen in my life.Shailesh S.
The staff at this location were very nice to deal with.NATHAN C.
The lady working at this location was easygoing , helpful and friendly. A+CORY F.
This was my first time using the app pick up and I found it very challenging even though I am tech-savvy. The app on my android phone did not upload the photos I took and the agent had to call me and tell me to use the web app/site. Also I did not know I would have to let people know ahead of time that uhaul would be calling them to verify my ID and one of the people wasn't home and further delayed the process. I realize now this was in the order confirmation email but I think this information should be highlighted and communicated as early as possible in the email because it has the potential to take the most time and and delay the process. What I thought would be a 15 minute process took nearly an hour.Trevor D.
The parking brake release lever was kind of hanging loose under the steering wheel. It still worked though but definitely needs to be taken care of.Nicolas R.
Representatives at the store were extremely helpful and accommodating. The prices for the distance are a bit too steep. But other than that it was a great service.HOSSAMMOHAMED AM E.
This was my first ever renting a truck. I did a lot of research before renting, and I read a lot of comments people left (mostly negative). Their business model is based on robbing their customers s much as they can. Looking for anything that they can make money off. Make sure to go there at least an hour ahead of your time. pay extreme attention to every major/minor damage or scratch before accepting the truck.Saeed B.
I called several time and explained to your dispute department about my issue, but the response was really poor!mehran D.
The person who I worked with had a bad attitude with me and someone who called on the phone while I was there. I don't think she likes working with the public.Jeffrey S.
Did not have the appliance dolly as booked. Dolly provided was broken.Anita W.
I dropped 9KM but it show on my bill 100KM It was very bad experience to this locationTEERAPONG C.
There was no one to return my vehicle to. Called business no answer and voicemail full. This was at 1:45. Had to leave not and keys on counter and asked them to call me. No one did. Van was somewhat dirty and engine light was on.Jason G.
Clarify in the reservation process whether a location supports check-in with the mobile app or not before the location opens. I was alerted 1.5 hours before my pick-up that my reso is delayed by an hour bc the location doesn't support mobile-pickup, even though two reps confirmed over the phone that I will be able to pickup the van with mobile checkin. This is too last minute and ruined my planned tasks for the rental.Mario S.
The attendant was rude and unhelpful. She confirmed i had a dolly in the booking, but didn't tell me where to get it or that it wasn't in the truck. I thought it was in the van as the email said it would be, it wasn't and i had to send a friend to go get it after departure. She was rude to my friend and didn't help. When returning the van she was very rude to me and wouldn't show me where to return the dolly even though I wasn't the one to pick it up. I said I'd be more than happy to do that if she would explain where to put it and she said forget about it and rolled her eyes. I was nothing but polite to her and she was rude to me and my friend, very unpleasant experience. She was also not wearing a mask.rebecca C.
Very expensive, more than I was expected. They told me about $50 and they charge me $95 why?, I have to call them :/victor T.
Hire friendlier staff please. I found your employee competent but dismissive in her demeanor and really annoyed when asked any clarifying questions...but the truck was fine.Sheila S.
When booking the uhaul, it said the truck would be available for mobile pickup. It wasn't until I arrived at the location that I found that not to be the case and I had to wait until the location opened. When the staff member of the location finally arrived, she did not have the keys to the office and we had to wait for her manager to arrive to open the office. I received my uhaul an hour late, which was one hour into my four hour booking. Overall, extremely unhappy with the service I received and it added unnecessary stress to my move.Haley C.
The staff members we dealt with were very helpful and accommodating. The van we rented was well maintained, low mileage for a rental vehicle, and ran very well. All in all, the experience was very good.Steven A.
Customers are treated pretty poorly with a demeaning manner. NONE of the information I submitted on the online checkout was on their system nor was the additional materials I requested nor the insurance request. To be honest, I was surprised to see that the van was in fact there. Therefore, the contactless and easy checkout I was promised was a hoax. Not only was I treated like shit, I had to make contact with the personnel, resubmit my information, request again the equipment, and then finally leave. Get your dealers and IT systems in line U-Haul.TOMAS T.
Train better the receptionist. She was a bit rude at the morning. However everything ok. I'm satisfied.Kevin Alex C.
We were supposed to return the van for 4pm, we've been waiting for more than half an hour, we took the pictures of the km as asked and fill up the tank. See picture attached below. We tried to call twice and left a voicemail with no response. There is no note left at the counter by the receptionist either. This is really unacceptable. We had a reservation that we missed due to this unprofessional conduct. I will certainly be thinking twice before hiring U-hauls with you in the future. The girl at the counter just returned and offered no explanation for her 40min absence and was unapologetic. I would appreciate if you could attend to this matter.Louise V.