Be more careful with billing. I was charged for an insurance I didn’t want and miles that I didn’t use. Fortunately I contacted wonderful manager Hector (who had been there training a new cashier on UHaul when I picked up) to bring the billing error to his attention. Over charges corrected quickly. Hector is an outstanding UHaul representative. I hope UHaul always treats him with the respect and appreciation he deserves.
VICTORIA T
Evergreen Mini Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Vancouver, WA 98661
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How U-Haul Reviews WorkDifficulty upon return due to language barrier. Ended up being incorrectly charged for extra days. Fortunately Xavier at U-Haul was able to help me square everything away. I would still use U-Haul, I am just mindful now to make sure I have receipts. Thank you.
brain CThis is the 2nd time I have rented from U-Haul this month. Both times I have been sent to a different location than the place I booked. The first time I walked to the original place because I never got informed of the change. The place I picked up was great, it just took over an hour to settle in. The second time, no pads were in the truck. (They didn’t have any.) The person at the pickup place was trying to match the U-Haul license to my order number. Finally we called the original location and a person did the checkout. I still had to drive to the original location to pick up supplies. This is not very good customer service. To top it all off, I got dinged for extra miles today. Why, because of the extra driving to pick up the truck and get supplies.
John KSo far, good service and quick
JULIUS KVery friendly.
BARRY W